IT Helpdesk Support Admin

***EXTERNAL Candidates Only***

***This position requires working on a rotating weekly support schedule.***

IT Helpdesk Support Admin - Full time position (40 hrs/wk)

Location:

• 500 W Cypress Creek Rod, Fort Lauderdale, FL 33309

Company:

• At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.

Job Summary:

• We are seeking a reliable and customer-focused IT Helpdesk Support Admin to be the first point of contact for users experiencing technical issues.
• In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel.
• You will play a key role in maintaining excellent communication and service standards within the IT department.

Key Responsibilities:

• Answer inbound helpdesk calls and respond professionally to user inquiries.
• Create support tickets using Zoho Desk.
• Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed
• Log detailed and accurate information regarding user issues or requests.
• Escalate urgent or unresolved tickets to the appropriate IT staff.
• Monitor helpdesk queues and follow up on outstanding tickets.
• Maintain confidentiality and data security protocols.

Requirements:

• High school diploma or equivalent.
• Proven experience in a customer service, call center, or helpdesk environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with IT terminology and common technical issues.
• Basic proficiency with CRM ticketing systems.
• Minimum 1 year of experience in a similar role
• Willingness to work on a rotating weekend support schedule.

Dept:

• IT Support Services

Reports to:

• IT Helpdesk Manager

Job Types: Full-time, Permanent

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Help desk: 1 year (Required)
• Customer service: 1 year (Required)
• IT support: 1 year (Required)

Ability to Commute:

• Fort Lauderdale, FL 33309 (Required)

Work Location: In person

Salary : $17