What are the responsibilities and job description for the IT Helpdesk Support Admin position at Micrologic Associates?
***EXTERNAL Candidates Only***
IT Helpdesk Support Admin
Location:
- Parsippany, NJ (onsite)
Company:
- At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Job Summary:
- We are seeking a reliable and customer-focused IT Helpdesk Support Admin to be the first point of contact for users experiencing technical issues.
- In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel.
- You will play a key role in maintaining excellent communication and service standards within the IT department.
Key Responsibilities:
- Answer inbound helpdesk calls and respond professionally to user inquiries.
- Create support tickets using Zoho Desk.
- Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed
- Log detailed and accurate information regarding user issues or requests.
- Escalate urgent or unresolved tickets to the appropriate IT staff.
- Monitor helpdesk queues and follow up on outstanding tickets.
- Maintain confidentiality and data security protocols.
Requirements:
- High school diploma or equivalent.
- Proven experience in a customer service, call center, or helpdesk environment.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced setting.
- Familiarity with IT terminology and common technical issues.
- Basic proficiency with CRM ticketing systems.
- Minimum 1 year of experience in a similar role
Dept:
- IT Support Services
Reports to:
- IT Helpdesk Manager
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Help desk: 1 year (Required)
- Customer service: 1 year (Required)
- IT support: 1 year (Required)
Ability to Commute:
- Parsippany-Troy Hills, NJ 07054 (Required)
Work Location: In person
Salary : $20
