Scheduling Coordinator

Job Title: Onsite Scheduling Coordinator

Location: Chatsworth, In-person

Job Type: Full-time, Monday-Friday 8am- 5pm

Pay rate: $28- 33

Company Overview:

Founded in 1978, Micro Quality Calibration (MQC) is one of the largest privately owned metrology labs on the West Coast, serving aerospace, defense, medical, automotive, and other precision-driven industries. Operating in a 22,000 sq. ft. state-of-the-art facility, MQC is trusted nationwide. Calibration is performed to NIST traceable standards under A2LA ISO/IEC 17025 accreditation, with a focus on quality and fast 5-business-day turnaround.

Position Overview:

We are seeking a Scheduling Coordinator who is organized, detail-oriented, and customer-focused. This role coordinates onsite calibration scheduling between technicians, customers, and internal teams to ensure timely and accurate service delivery in a fast-paced environment.

Responsibilities:

• Serve as primary point of contact for onsite calibration scheduling, coordinating communication between technicians, lab teams, customers, and vendors
• Maintain daily/weekly schedules to ensure accurate resource allocation and timely completion
• Add, update, and manage instrumentation and onsite service requests with accuracy
• Support field technicians during onsite work by handling real-time needs and coordination issues
• Follow up with customers post-service to ensure satisfaction and resolve concerns
• Identify and proactively resolve scheduling conflicts or risks
• Prepare, review, and verify onsite service packets for accurate billing and documentation
• Track onsite paperwork, service records, and system updates for accuracy
• Maintain scheduling calendars to align team priorities and workflow
• Manage company vehicle logs and key distribution for technician use
• Build and maintain strong customer relationships to support service quality
• Act as liaison between laboratory teams, office staff, and customers

Requirements and Skills:

• Must have proven Calibration experience
• Military PMEL/TMDE/DOD training and familiarity with ISO 17025 standards preferred.
• Strong attention to detail and excellent communication skills.
• Organizational, time management, and prioritization abilities.
• Strong problem-solving and critical thinking skills to meet deadlines effectively.
• Ability to lift up to 50 lbs. for potential onsite customer visits
• Valid driver’s license, clean record, and U.S. citizen or permanent resident required.

Benefits: MQC offers comprehensive benefits including

• Benefits: Medical, dental, vision, life insurance; 401(k) w/ 4% match; paid vacation.
• Incentives & Recognition: Referral bonuses, birthday perks, team appreciation
• Workplace Culture: Daily coffee, Friday donuts, monthly lunches, holiday events, team outings.

We are an Equal Opportunity Employer

MQC is an Equal Opportunity and Affirmative Action Employer.