What are the responsibilities and job description for the IT Support / Network Technician position at Micro Excell Technologies?
IT Support / Network Technician
Micro Excell LLC | Full-Time
Job Description
Micro Excell is looking for an IT Support / Network Technician to join our team!
We're a locally owned IT company with more than 35 years in business. Our primary focus today is providing managed IT services (MSP), networking, cybersecurity, and technical support to small and medium-sized businesses.
We're a small, close-knit team looking for someone who enjoys technology, solving problems, and helping people.
Experience is great, but we're willing to train the right person!
You don't need years of professional IT experience or a long list of certifications. However, you do need a solid foundation in computers, a basic understanding of networking, and a genuine willingness to learn.
What You'll Be Doing
You'll work alongside experienced technicians providing remote and onsite support to our business customers.
Responsibilities include:
- Troubleshooting and repairing Windows computers and related hardware
- Diagnosing network and connectivity problems
- Supporting Windows workstations and servers
- Assisting with Microsoft 365 and cloud services
- Installing and configuring computers, printers, and network equipment
- Supporting business networks, switches, firewalls, and VPNs
- Assisting with endpoint security, backups, and cybersecurity solutions
- Providing friendly, professional technical support to customers
- Learning and working with our managed IT and security platforms
We use technologies from Microsoft, SonicWall, ThreatLocker, Bitdefender, SentinelOne, Atera, Veeam, Acronis, and others.
You don't need experience with all these products. We'll help you learn our systems.
What We're Looking For
Required Qualifications:
- Good working knowledge of Windows computers and hardware
- Basic understanding of TCP/IP, DNS, DHCP, routers, and networking
- Strong troubleshooting and problem-solving abilities
- Good communication and customer service skills
- Dependable, organized, and willing to learn
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation for occasional customer visits
Helpful, But Not Required:
- Previous IT support or help desk experience
- Windows Server or Active Directory knowledge
- Microsoft 365 administration experience
- Experience with firewalls, VPNs, or business networking
- IT certifications such as CompTIA A or Network
- Home lab experience, computer building, or personal networking projects
- An interest in cybersecurity
We're more interested in finding someone with the right attitude and technical aptitude than someone who already knows everything.
What We Offer
We're a small company, but we believe in providing a stable, enjoyable place to work.
- Monday–Thursday: 9 AM–5 PM
- Friday: 9 AM–4 PM
- Very little after-hours work
- Additional time off around certain holidays
- Hands-on training with experienced technicians
- Opportunities to learn networking, servers, cloud services, and cybersecurity
- A friendly, team-oriented work environment
- Opportunities to grow your skills and responsibilities
Two of our technicians have been with us for more than 10 years. We believe that says something about the workplace we've built.
We're not a large corporation, and we don't pretend to be. You'll have the opportunity to work with a variety of technologies, get to know our customers, and make a real difference.
Who Would Be a Good Fit?
Maybe you've worked in IT for a year or two and want to expand your knowledge. Maybe you've completed some IT courses, earned a certification, or spent years building computers and experimenting with networks.
If you understand the fundamentals, enjoy troubleshooting, and want to build a career in IT and cybersecurity, we'd like to talk to you.
How to Apply
Please submit your resume through Indeed.
We'd also appreciate a short introduction telling us about your technical background, what you've worked with, and what interests you most about IT.
Micro Excell LLC
www.microxl.com
Pay: $18.00 - $23.00 per hour
Expected hours: 38.0 per week
Benefits:
- Paid time off
Application Question(s):
- Briefly describe your experience with computer networking, including TCP/IP, DNS, DHCP, routers, or troubleshooting network problems.
- Tell us about your hands-on computer experience, whether through employment, education, building or repairing computers, or personal IT projects.
License/Certification:
- Drivers License (Required)
Work Location: In person
Salary : $18 - $23