Field Service Engineer, Final QA

This salary information serves as a general guideline. Final offers are based on various factors, including qualifications, skills, experience, and other job-related criteria.

Benefits:

Paid Time Off, Health Insurance, Health Savings Account (HSA), Dental Insurance, Vision Insurance, 401(K) with Roth option, Life & Disability Insurance, Tuition Reimbursement & Discretionary Profit-Sharing Bonus.

Job Summary:

This position reports to our Field Service Manager and will be responsible for performing customer support activities for our electronic test systems, including performing final system-level diagnostic tests, tracking and documenting quality data and non-conformance issues, ensuring electronic test systems conform to quality standards, generating reports, and resolving technical problems inhouse and at customer sites.

Key Responsibilities:

·         Perform final system-level diagnostics and root-cause troubleshooting.

·         Ensure electronic test systems and related orders are complete and conform to quality standards.  Document non-conformance issues and record in Infor.

·         Confer with engineers, technicians, production personnel and others regarding testing procedures and results to resolve problems.

·         Isolates equipment start-up malfunctions and take corrective action.

·         Follows established policies and procedures in conducting on-site installation, repair and/or testing of equipment to ensure proper working order.

·         Trains customer personnel in basic equipment operation and maintenance responsibilities.

·         Logs service requests and interface with senior team members ensuring proper resolution of requests and communicate with relevant parties, bringing request to final resolution.

·         Other duties as assigned.

Required Qualifications:

·         Associates degree in Electronics or related field, or equivalent combination of education and experience may also be considered.

·         Ability to work from schematics, diagrams and layouts.

·         Strong problem-solving skills and ability to work independently.

·         Communication skills must be adequate to interface effectively with customers.

·         Experience using hand tools, multi-meters and oscilloscopes.

·         Detail-oriented and follows through on tasks.

·         Experience with Microsoft Office, including Word and Excel.

·         Ability to work extended hours as required.

·         Willingness to travel domestically and international, up to 25%.   

·         Possess valid Driver’s License and personal motor vehicle. 

·         Possess or be eligible to acquire a Passport.

Preferred Qualifications:

·         Knowledge of three phase AC Power.

·         Knowledge of pneumatic systems.

·         Knowledge of PLC and VFD controls.

·         Knowledge of heating/refrigeration systems.

Physical Demands:                                                                                                                                   

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Position is primarily stationary with the need to sit or stand most of the workday.

·         Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus.

·         May be required to periodically crouch, stoop, bend, or reach across all planes.

·         Employee must frequently lift and/or move up to 10 pounds and occasionally lift/or move material weighing up to 60 pounds, 0 - 33 % of time.

·         Ability to travel to customer sites, as necessary.

·         May be exposed to high noise levels for short amounts of time. Noise levels average around 70 decibels and intermittently reach 85 decibels when working near large machinery (hearing protection required).