What are the responsibilities and job description for the Service Associate position at Michigan Solar Solutions, Inc.?
About Us: Michigan Solar Solutions is a rapidly growing solar energy company dedicated to providing sustainable energy solutions to homeowners across Michigan and beyond. Backed by industry leaders and driven by a commitment to excellence, we are seeking passionate individuals to join our team and contribute to our mission of building a brighter, greener future.
Job Description: As a Service Associate at Michigan Solar Solutions, you will play a pivotal role in delivering exceptional customer service and ensuring smooth operations. From addressing customer inquiries to troubleshooting solar-related issues, you will have the opportunity to make a meaningful impact while building a rewarding career.
Responsibilities:
· Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.
· Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.
· Utilize problem-solving skills to troubleshoot and resolve solar-related issues effectively.
· Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.
· Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).
· Maintain and update customer records in the CRM to ensure accurate and current information.
· Answer scheduling inquiries via email and phone.
· Handle the processing tasks for completed work orders on OneDrive
· Upload scheduled dates and work orders to 3rd party portals.
· Perform other administrative tasks when required
Qualifications:
· Positive attitude with a proactive approach to problem-solving.
· Strong organizational skills and ability to manage multiple tasks.
· Excellent communication skills and a customer-centric mindset.
· Proficiency in Microsoft 365, Excel, and Word.
· Previous experience in customer service and familiarity with CRM systems preferred.
Why Michigan Solar Solutions?
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance, Employer Paid
- Short Term Disability, Employer Paid
- Tuition Reimbursement Annual Allowance
- 401 (k) participation option (after 90 days of employment), employer match after 1 yr.
- Opportunity for Advancement
- Employee Owned-Become an Owner!
- Employee Discounts for Family Members – 20% off solar electric systems; having more employees with solar on their homes benefits us all.
How to Apply: If you are ready to embark on a rewarding career journey with Michigan Solar Solutions, apply now by submitting your resume. While we cannot guarantee an interview, we are committed to reviewing all applications and exploring potential matches. Michigan Solar Solutions is an equal-opportunity employer that values diversity and inclusion in the workplace.
Join us in making a difference, one homeowner at a time, and become a part of the solar energy revolution at Michigan Solar Solutions!