Physical Therapy Department Receptionist

Michigan Orthopedic Center (“MOC”) is seeking a Clinical Guest Coordinator/Receptionist to serve in our in Lansing and Outpatient Rehab clinic in Okemos. Full-time. 

Responsibilities and Duties:

Welcomes patients and visitors by greeting, in person or on the telephone, answering or referring inquiries.Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to a team effort by accomplishing related results as needed.
• Other duties as assigned.

Minimum Requirements:

• 1-2 years medical or physical therapy office experience required
• Experience with patient scheduling & EMR Systems preferred
• Proficient in Microsoft Office
• Excellent Customer Service and Telephone skills

Other Skills Required:

• Ability to project a professional image. (maintains patient confidentiality and strong sense of ethics)
• Ability to communicate and collaborate with a variety of teams and individuals
• Working knowledge and ability to apply professional standards in job situations.
• Strong organizational, prioritizing and analytical skills.
• Strong customer service orientation
• Ability to make independent decisions when circumstances warrant
• Working knowledge of personal computer and software applications used in job functions 
• Ability to pass background check
• Ability to Multi-Task
• Organized
• Self-Motivated
• Attention to detail

 Michigan Orthopedic Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.