What are the responsibilities and job description for the Initial Telephone Triage Specialist - Hybrid position at Michigan ENT & Allergy?
Join our team where Healthcare is reimagined!
We are looking for an Initial Telephone Triage Specialist to join our team. We are an established practice that is continually growing. Work with our well-respected group that has been serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you! This position's primary location is flexible, and this is a hybrid role, whichever of our locations work best for you (Grand Rapids, Caledonia, Grandville, Holland, or Grand Haven) will be set as the primary location for this role.
What makes us different?
While working at our Company, a Parallel ENT & Allergy Company, you will enjoy great perks, such as a great work schedule (no weekends), excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.
Responsibilities:
- Answer incoming phone calls
- Answer all Physician Line calls, connecting the caller to on-call provider.
- Must re-address result notes, phone calls, and refill requests following the clinical process.
- Manage voicemails and faxes
- Complete prior authorizations for medications.
- Assist with rooming patients as needed.
Qualifications:
- LPN License
We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.