What are the responsibilities and job description for the Medical Office Front Desk Receptionist position at Michigan Ear Institute?
Company Description
Michigan Ear Institute is a leading healthcare provider specializing in ear and hearing disorders. Located in Farmington, Michigan, the organization is dedicated to delivering top-notch care to patients in the region. By leveraging advanced treatments and a patient-focused approach, Michigan Ear Institute has gained a reputation for excellence in healthcare. The institute remains committed to enhancing the quality of life for its patients through innovative solutions and compassionate service.
Role Description
This is a full-time, on-site role for a Medical Office Front Desk Receptionist located in Farmington Hills, Royal Oak and Novi MI. The receptionist will manage front desk operations, including greeting patients, scheduling appointments, answering phone inquiries, collecting copays and directing visitors. The role also involves maintaining accurate patient records, handling administrative tasks, insurance verification, and assisting with office-related duties to ensure smooth daily operations.
Qualifications
- Strong Communication and Customer Service skills to interact professionally with patients and staff
- Experience in Office Administration and Administrative Assistance to efficiently manage schedules and administrative tasks
- Basic Accounting skills for managing payments, invoicing, and financial records
- Ability to multitask, maintain organization, and work in a fast-paced healthcare environment
- Proficiency in using office software such as Microsoft Office Suite and Athena health scheduling systems
- High school diploma or equivalent; additional certifications or experience in a healthcare setting is a plus