Foxtail Coffee Co. Store Manager - Grandville, MI

Overview

The Store Manager is the operational and cultural leader of their Foxtail café and is responsible for delivering an exceptional guest experience, developing a high-performing team, and ensuring the store operates with excellence every day. This role combines hands-on leadership with disciplined operational oversight, spending approximately 75% of time on the floor and 25% on administrative responsibilities. Store Managers are accountable for maintaining Foxtail’s standards of quality, hospitality, and community connection while driving strong financial and operational performance.

Key Responsibilities

1. Team Leadership & Development

• Hire, train, coach, and schedule baristas and shift leads to ensure proper staffing and strong performance.

• Build a positive team culture grounded in accountability, communication, and continuous improvement.

• Provide real-time coaching; conduct performance feedback, reviews, and development conversations.

• Maintain high morale and foster a sense of community and belonging within the team.

2. Operational Excellence

• Oversee daily operations, including inventory management, ordering, cash handling, and sales performance.

• Ensure accurate execution of labor scheduling, productivity, payroll and cost controls.

• Uphold Foxtail’s ops standards through consistent routines, checklists, team meetings and quality controls.

• Lead from the front during peak hours to ensure efficient throughput, consistent pacing, and strong service.

3. Guest Experience & Product Quality

• Set the tone for hospitality by modeling warm, genuine service.

• Ensure all beverages and food items meet Foxtail’s quality and consistency standards.

• Address guest concerns promptly and professionally, turning issues into positive outcomes.

• Create a welcoming, community environment where guests feel connected to the brand.

• Partner with Regional Manager on online review responses

4. Maintenance, Safety & Compliance

• Ensure the store is clean, safe, and fully compliant with health and sanitation standards.

• Monitor equipment functionality and escalate maintenance needs promptly.

• Maintain adherence to safety protocols and Foxtail brand standards.

5. Local Execution & Community Engagement

• Implement seasonal promotions, marketing activations, and brand initiatives.

• Support local community relationships and represent Foxtail as a positive presence.

• Partner with Regional Manager during events and new store openings as needed.

6. Decision-Making & Authority

• Manage labor scheduling and deployment throughout the day.

• Approve petty cash purchases and oversee inventory ordering.

• Make real-time shift decisions to maintain pace, quality, and guest satisfaction.

Qualifications

Required

• 2 years of experience in café, restaurant, or retail management.

• Strong leadership skills with the ability to inspire and coach teams.

• Demonstrated ability to manage fast-paced, high-volume environments.

• Excellent communication and guest service skills.

• Strong organizational skills and attention to detail.

• Ability to lift up to 50 pounds.

• This role requires flexibility to work a varied schedule, including availability seven (7) days per week as business needs dictate, with required availability on weekends and holidays.

Preferred

• Experience with specialty coffee or craft hospitality brands.

• Familiarity with scheduling, basic P&L understanding, and inventory management.

• Passion for community engagement and creating welcoming guest spaces.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• East Lansing, MI 48823 (Required)

Work Location: In person

Salary : $48,000 - $52,000