Marketing & Content Coordinator / Office Support

Please do not call our office regarding this position or the status of your application. Our office phone lines are used for customers and daily business operations, and employment-related calls can disrupt our ability to assist customers.

If you have questions regarding this position or your application, please contact us through Indeed messaging. We will respond to employment-related inquiries through Indeed as appropriate.

Thank you for respecting our office operations and application process.

Overview

We are seeking a dynamic and proactive Marketing & Content Coordinator / Office Support to join our vibrant team. This role offers an exciting opportunity to blend creative content creation with strategic marketing initiatives, all while providing essential office support. You will be instrumental in executing digital marketing campaigns, and managing social media platforms. If you thrive in a fast-paced setting, possess a passion for digital marketing, and enjoy supporting team success, this position is perfect for you!

We are looking for someone who can do more than simply take pictures and make posts. The right person should understand what makes content engaging, have a creative eye, be comfortable creating short-form video, and be able to independently develop new content ideas.

Regular Work Schedule

Monday–Friday
8:00 AM–1:00 PM
Approximately 25 hours per week

This is a 100% in-person position. All editing, posting, social media management, and other office duties are performed at our office. Remote and hybrid work are not available for this position.

The employee will report to the company office at the beginning of their scheduled workday unless otherwise directed by management for company business.

IMPORTANT SCHEDULE REQUIREMENT

Although this position is normally Monday–Friday from 8:00 AM–1:00 PM, the employee will also serve as required backup coverage for our receptionist when she is scheduled off. On those days, the employee must be available to work 8:00 AM–4:30 PM. Advance notice will be provided whenever reasonably possible.

The ability to work the full 8:00 AM–4:30 PM schedule on required receptionist coverage days is a condition of this position. Applicants who are unable to meet this requirement should not apply.

Social Media & Content Creation

The primary responsibilities of this position include:

• Travel to company job sites in a company-provided vehicle to capture photographs and videos.
• Photograph and record employees performing HVAC, plumbing, septic, construction, installation, maintenance, and service work.
• Capture before-and-after photos, completed projects, equipment installations, ongoing work, employee highlights, and behind-the-scenes company content.
• Return to the company office to edit photographs and videos.
• Create professional short-form videos and Reels.
• Write captions and supporting copy for social media posts.
• Create and publish a required number of content posts each week as established by management.
• Maintain consistent activity on the company's Facebook page.
• Assist with expanding company content to TikTok and other social media platforms.
• Develop new and creative content ideas without relying solely on management to provide topics.
• Identify current social media trends that could appropriately be incorporated into company content.
• Develop educational content that provides useful information to homeowners and customers.
• Create content highlighting employees, company culture, completed projects, services, promotions, and community involvement.
• Maintain an organized library of company photographs and video footage.
• Review content performance and help identify which types of content generate the strongest customer engagement.

Content & Creativity Expectations

We are looking for someone who genuinely enjoys creating content and has an eye for what makes a good photograph, video, Reel, or social media post.

This employee will be expected to independently identify content opportunities and regularly bring new ideas to the company.

Content may include:

• Before-and-after projects
• Employee spotlights
• Behind-the-scenes job-site footage
• Educational tips
• Frequently asked customer questions
• New equipment and installations
• Project highlights
• Maintenance reminders
• Seasonal content
• Promotions and company announcements
• Customer testimonials and positive feedback
• Community involvement
• Short-form entertaining or educational videos
• Relevant social media trends
• Company culture and day-to-day operations

The goal is to create content that keeps our company visible, professional, informative, and engaging to current and prospective customers.

Google Reviews & Online Reputation

This position will be responsible for helping maintain the company's online reputation.

Responsibilities include:

• Monitor and respond to company Google reviews.
• Create professional and personalized responses to reviews.
• Bring negative reviews, customer complaints, or sensitive situations to management before responding when appropriate.
• Maintain a professional and consistent company voice.
• Identify positive customer feedback that may be appropriate for future marketing content.

Customer Service & Office Support

While working in the office, this employee will also assist with customer service when needed.

This includes:

• Answer overflow telephone calls when the receptionist is already assisting another customer.
• Professionally communicate with customers.
• Schedule service calls and appointments when appropriate.
• Accurately enter customer and job information into company software.
• Take and relay messages to the appropriate employee or department.
• Assist customers with general questions.
• Help maintain communication between customers, technicians, and office staff.

These duties are intended to provide overflow support during the employee's normal workday and should not be confused with the full receptionist coverage responsibilities described below.

Community & Sales Support

The employee may occasionally attend Coffee Talks, community events, promotional events, and other company activities with our Comfort Advisor or another company representative.

Responsibilities may include:

• Assist with event setup and company presentation.
• Speak with prospective customers.
• Provide general information regarding company services.
• Distribute company literature and promotional materials.
• Assist the Comfort Advisor with generating interest in company services and customer sign-ups.
• Capture photographs and videos during events.
• Create social media content from community events.

Required Qualifications

Applicants should have:

• Previous experience creating social media content.
• Experience creating and editing short-form videos and Reels.
• Experience taking and editing photographs and videos.
• Working knowledge of Facebook and other major social media platforms.
• Familiarity with TikTok and current short-form video trends.
• Experience with Canva, CapCut, Adobe products, or similar photo/video editing software.
• Strong creativity and the ability to independently develop new content ideas.
• Strong written communication, grammar, and spelling skills.
• Professional communication and customer-service skills.
• Comfortable and professional telephone manner.
• Strong organizational and time-management skills.
• Ability to manage multiple responsibilities and changing priorities.
• Ability to work independently while also coordinating with office and field employees.
• Reliable attendance and punctuality.
• Valid driver's license and an acceptable driving record for operation of a company vehicle.
• Ability and willingness to regularly visit active job sites.
• Ability to work entirely in person.

Applicants must provide examples of content they have personally created.

Examples may include Facebook or Instagram Reels, TikTok videos, short-form promotional videos, business social media posts, photography, edited video content, or social media accounts they have managed.

Applicants may submit links to a portfolio, social media account, or individual examples of their work.

We are interested in seeing an applicant's actual creativity and content abilities; not simply a list of software or platforms they have used.

Work Environment

This position combines office work with regular local travel to active job sites. Job-site conditions may include outdoor heat and weather, uneven terrain, construction activity, equipment and machinery, noise, dirt, dust, and other normal field conditions.

The employee must follow all company and job-site safety requirements and must not interfere with employees performing their work while capturing content.

When not performing an assigned job-site visit, Coffee Talk, community event, or other company-related activity, the employee is expected to work from the company office.

This position does not offer remote or hybrid work.

Required Receptionist Coverage

As stated at the beginning of this posting, this position also serves as the company's required backup for our regular receptionist when she is scheduled off.

This is not the employee's normal daily assignment. However, providing this coverage when required is part of the position.

Schedule When Covering Receptionist

8:00 AM–4:30 PM

Advance notice will be provided whenever reasonably possible.

Duties While Providing Receptionist Coverage

On receptionist coverage days, the employee will assume the regular front-office responsibilities for the day, including:

• Answering and managing incoming telephone calls.
• Scheduling service calls and customer appointments.
• Dispatching technicians.
• Monitoring the daily schedule and technician progress.
• Communicating with technicians throughout the day.
• Monitoring customer arrival windows.
• Notifying customers of scheduling changes or delays.
• Taking and accurately relaying messages.
• Collecting and processing customer payments.
• Assisting with customer account and invoice questions.
• Pulling and processing permits.
• Assisting with permit and inspection coordination.
• Entering and updating customer and job information.
• Communicating with homeowners, contractors, vendors, technicians, and managers.
• Performing the other normal administrative duties necessary to keep the front office operating for the day.

Training will be provided on company-specific receptionist procedures, dispatching, software, permitting, and payment-processing procedures.

Availability to work 8:00 AM–4:30 PM on required receptionist coverage days is mandatory for this position.

Expected hours: 25.0 per week

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person