What are the responsibilities and job description for the Inside Sales Representative (Norwood, MA) position at Michael Page?
- This role offers a strong foundation for long-term advancement.
- Leading brand in the industry. Strong recognition and market advantage.
About Our Client
Our client is a well-established manufacturer and distributor serving critical industries that rely on safe, reliable lifting, rigging, and material-handling solutions. With a long history of innovation and a growing national footprint, the organization partners with customers across construction, utilities, infrastructure, industrial manufacturing, marine, and related sectors.
The company is continuing to invest in its commercial organization and expand its market presence, creating opportunities for employees to grow their careers alongside the business. Employees benefit from exposure to both technical products and customer-facing responsibilities, making this an excellent environment for individuals interested in long-term career development.
Job Description
Reporting directly to the Branch Manager, the Inside Sales Representative will serve as a primary point of contact for customers while providing critical support to the branch's outside sales team.
Key responsibilities include:
- Respond to customer inquiries regarding products, pricing, availability, and lead times
- Generate quotations and follow up on sales opportunities
- Process customer purchase orders accurately and efficiently
- Coordinate with operations and production teams to ensure timely order fulfillment
- Support outside sales representatives with administrative and account management activities
- Maintain customer records and sales documentation within internal systems
- Resolve customer questions and service-related issues in a professional and timely manner
- Track order status and proactively communicate updates to customers
- Build strong relationships with existing customers while identifying opportunities to expand business
- Assist with branch initiatives aimed at improving customer satisfaction and operational efficiency
- Serve as a trusted resource for customers requiring technical product support and order guidance
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Required Qualifications:
- Previous experience in inside sales, customer service, customer support, sales administration, or order management
- Strong communication and relationship-building skills
- Experience entering and managing purchase orders and customer transactions
- Excellent organizational skills with strong attention to detail
- Ability to prioritize multiple tasks in a fast-paced environment
- Proficiency with Microsoft Office and CRM/ERP systems
- Customer-first mindset with a proactive approach to problem solving
Preferred Qualifications:
- Experience supporting industrial, manufacturing, distribution, construction, or technical product environments
- Exposure to material handling, lifting products, industrial equipment, safety products, or related industries
- Experience partnering with field sales teams
- Mechanical aptitude or the ability to learn technical product specifications
What's on Offer
- Opportunity to join a financially stable and growing organization serving essential industries
- Direct exposure to both sales and operational functions within the business
- Comprehensive training on products, applications, and industry best practices
- High visibility within a small branch environment where contributions are recognized
- Collaborative team culture with strong support from branch leadership
- Long-term career development opportunities across sales, operations, and leadership pathways
- Chance to work with customers on projects that support critical infrastructure and industrial applications
- Full-time position based in Norwood, Massachusetts
Interested? Apply today.