Customer Operations Manager - Mnaufacturing - Lowell MA

This role sits at the intersection of customers, sales, manufacturing, and supply chain, and will play a key role in driving operational excellence, responsiveness, and continuous improvement.

Client Details

Our client is a global leader in advanced power technology, supplying innovative solutions to customers across high‑reliability and high‑performance markets. They are seeking a Customer Operations Manager to lead customer‑facing operational activities and ensure best‑in‑class service delivery across order management, fulfilment, and cross‑functional execution.

Description

• Lead and develop a team responsible for customer operations, including order management, customer communication, and issue resolution
• Act as the primary escalation point for customer‑related operational matters, ensuring timely and effective resolution
• Partner closely with Sales, Planning, Manufacturing, Supply Chain, and Engineering to support customer demand and delivery commitments
• Own and improve end‑to‑end order fulfilment processes, from order entry through shipment and invoicing
• Monitor and analyse key performance metrics (OTD, backlog, lead times, service levels) and drive corrective actions where needed
• Support customers through complex product lifecycles, including NPI, ramp, and sustaining phases
• Drive process improvements, standardisation, and system optimisation to enhance customer experience and operational efficiency
• Prepare and present regular updates to leadership on customer performance, risks, and opportunities

Profile

• Bachelor's degree in Business, Operations, Supply Chain, or a related discipline
• 7 years of experience in customer operations, order management, supply chain, or related operational roles
• Prior people‑management experience, with a demonstrated ability to coach and develop teams
• Experience working in a manufacturing or technology‑driven environment (semiconductor, electronics, or industrial preferred)
• Strong understanding of ERP/MRP systems and data‑driven decision making
• Proven ability to manage competing priorities in a fast‑paced, cross‑functional environment
• Excellent communication skills, with confidence engaging both internal stakeholders and external customers

Job Offer

• High visibility role with meaningful impact on customer satisfaction and business performance
• Opportunity to lead a critical function within a technically advanced, growth‑oriented organisation
• Collaborative culture with strong cross‑functional partnership
• Competitive compensation and benefits package

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.