Specialist, CRM & Loyalty

Who You Are:

We are seeking a detail-oriented CRM & loyalty Specialist to join our Consumer marketing team at Michael Kors. This role sits within the Global CRM team which oversees database growth, customer segmentation, the KorsVIP loyalty program and the instore clienteling app.

The ideal candidate will have a strong analytical background, excellent problem-solving skills, and experience with CRM & CDP platforms. You will be responsible for analyzing customer data to enhance our CRM strategies, drive customer engagement, and maximize customer lifetime value.

You will be directly supporting activities in North America as well as working with our regional partners in Asia & Europe. You will have the opportunities to work cross-functionally with exposure across retail & digital space. Business partners include but are not limited to the Creative Services, Legal, Ecommerce, Store Comms, Store Operations, Customer Analytics, IT, Merchandising, Digital Marketing, Retail Marketing, Clienteling and email teams.

What You’ll Do:

• Develop and manage CRM reports, dashboards, and analytics to track customer behavior and campaign performance, providing insights and recommendations for improvement.
• Collaborate with the marketing teams to identify opportunities for CRM optimization and customer segmentation.
• Act as a subject matter expert for our CDP and analyze customer data to identify trends, segments, and opportunities for improving customer engagement and retention.
• Assist in the integration of new CRM technologies and tools, ensuring seamless data flow and system functionality.
• Partner with MarTech team in sprint planning to ensure CRM projects are prioritized and delivered
• Identify opportunities to improve CRM data or improve processes around data management, ensuring data is of the highest quality
• Support on key loyalty projects, including program enhancements & new feature rollouts & international expansion.
• Collaborate with regional partners to develop and implement strategies for growing and maintaining the customer database.

You’ll Need to Have:

• Bachelor’s Degree or equivalent
• Ability to work in NYC office 3 days a week
• At least 2-3 years of experience in CRM analysis or a similar position.
• Strong knowledge of CRM & CDP Platforms and data analysis tools (e.g., SQL, Adobe Analytics, Excel, Google Analytics, Tableau).
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent organizational and communication skills.
• Analytical mindset with the ability to translate data into strategic insights.

MK Perks:

• Generous Paid Time Off & Holiday Calendar
• Summer Fridays
• Internal Mobility Across Brands
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

About Us:

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.

At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.

The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children.