What are the responsibilities and job description for the Call Representative - Legal Assistant position at Michael J Adams PC?
Job Summary:
Michael J. Adams, P.C. is searching for a Bilingual Call Representative for our collections department. This person must be committed to customer service and quality work performance and responsible. Entry level - Full time and Temp positions open.
($15.00 during training with a raise to $18.00 after probationary period is over)
Monthly bonus opportunities
Essential Job Functions:
Answer/make calls regarding legal matters and negotiate payment arrangements and prepare legal documents needed for settlements.
- Review each account and determine what steps are necessary to resolve in a way that works for all parties.
- Use critical thinking and problem solving skills to overcome obstacles and successfully solidify payment commitments.
- Create a great customer service experience for every call.
- Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections.
- Meet or exceed monthly performance goals.
- Regular and predictable attendance
- Able to handle fast paced environment, high volume of calls and drafting agreements, answering chat, voicemails.
- Minimum of 150 calls a day.
Benefits:
We offer competitive hourly pay, monthly bonus opportunities, paid training, paid company holidays, PTO, Medical, Dental, Vision and Life Insurance
Qualifications:
- High school or equivalent education
- Pass background test
- Pass drug test
Job Type: Full-time (8:00am - 5:00pm) (9:00am - 6:00pm) and Alternating Weekends and possible night shifts available.
Required education:
- High school or equivalent'
'Work Location:
- In Office - NO REMOTE WORK
Job Types: Full-time, Part-time, Temporary
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- English and Spanish (Preferred)
Work Location: In person
Salary : $18