What are the responsibilities and job description for the Customer Success Manager position at Michael Aaron Staffing, LLC?
Customer Success Manager
Location: Dallas, TX
Fulltime opportunity
Salary range: 120K Ann
About the Role:
We are seeking a Customer Success Manager (CSM) to help clients get the most value from the company's SaaS platform. This role focuses on building strong relationships, driving platform adoption, and ensuring client satisfaction and retention. The ideal candidate thrives in a fast-paced, technology-driven environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities
- Serve as contact for a portfolio of clients, supporting their success and satisfaction
- Lead onboarding, implementation, and training to ensure smooth adoption of the platform
- Build and maintain strong relationships with key client stakeholders
- Monitor client usage and engagement, proactively addressing potential challenges
- Collaborate with internal teams (Sales, Product, Support) to resolve client issues and provide feedback for product improvements
- Track client health, retention, and engagement metrics to identify opportunities for growth
Qualifications
- 3–5 years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology
- Strong communication and relationship-building skills
- Ability to manage multiple clients and projects simultaneously
- Experience with CRM or customer success platforms is a plus
- Passion for helping clients succeed and delivering excellent customer experiences
- Opportunity to work in a fast-growing SaaS environment
- Collaborative, innovative, and supportive team culture
- Professional development and growth opportunities