Customer Service Representative - Claims

Claims Customer Service Representative Opportunity at MICA

Are you passionate about helping others, detail-oriented, and interested in building a career in insurance and healthcare support? At Mutual Insurance Company of Arizona (MICA), we’ve been supporting, protecting, and defending the practice of medicine since 1976. As the leading provider of medical professional liability insurance in Arizona, with additional presence in Utah, Colorado, Nevada, Montana, and Wyoming, we are proud to deliver exceptional service to the healthcare community we serve.

We are currently seeking a Customer Service Representative to join our Claims team. This role serves as the primary point of contact for taking First Notice of Loss information, ensuring prompt and accurate claim setup, and delivering responsive, high-quality service to both internal and external customers.

Why Join MICA?

We provide structured training, supportive leadership, and hands-on learning to help you build confidence and succeed in the role. Our Claims Customer Service team plays a vital role in supporting policyholders during critical moments.

You’ll work closely with Claims leadership, Claim Representatives, and internal partners to ensure claims are entered accurately, questions are resolved efficiently, and service standards remain consistently high.

What You’ll Do:

• Serve as the primary contact for taking First Notice of Loss calls and coordinating follow-up activity
• Enter claims information promptly and accurately into company data systems
• Provide exceptional customer service to both internal and external customers
• Research and respond to non-technical claims inquiries, ensuring timely resolution
• Monitor referred inquiries to Claim Representatives to maintain service quality
• Perform month-end duties on a rotating basis, including reporting, data cleanup, and balancing tasks
• Compile and communicate data in compliance with state and federal regulations and company policies
• Assist with maintaining vendor and reporting system information
• Support Authority Committee Meetings and assist with monthly management reports
• Provide back-up coverage for teammates as needed and collaborate across departments
• Stay current on policies, procedures, cybersecurity practices, and ongoing process improvements
• Complete required cybersecurity and compliance training modules
• Perform additional duties and projects as assigned

What We’re Looking For:

• High School diploma or equivalent required; AA degree or higher preferred
• Minimum of two years of related customer service or claims experience
• Familiarity with the insurance claims process and medical terminology preferred
• Strong interpersonal, telephone, and written communication skills
• Ability to handle customer interactions with professionalism, empathy, and courtesy
• Excellent attention to detail and ability to efficiently complete data entry tasks
• Strong organizational skills with the ability to prioritize multiple responsibilities
• Proficiency with Windows, Microsoft Office, and internet/intranet systems
• Knowledge of conflict resolution practices preferred
• Ability to work independently while contributing positively to a team environment

What We Offer:

• Competitive starting salary
• Day 1 benefits, including comprehensive insurance with low deductibles
• Hybrid work schedule after initial onboarding
• 37.5-hour workweek
• 13 paid holidays (including 3 floating days)
• 401(k) with company match up to 6%
• Pension plan
• Tuition reimbursement up to $5,250 per year

Ready to Apply?

Please send your resume to HR@mica-insurance.com to begin your journey with MICA.

At MICA, we believe in doing meaningful work alongside people who care. Join a company that values integrity, collaboration, accountability, and doing what’s right for our policyholders, our team, and the healthcare community we serve.

MICA is committed to diversity and is proud to be an equal-opportunity employer.