Warehouse Manager

​​Miaou is seeking a warehouse manager to oversee operations across our in-house & 3P global fulfillment centers in Los Angeles and Hong Kong. This skilled multitasker will manage tracking, receiving, handling, storing, picking, and packing activities of the warehouse, ensuring that quality standards are met or exceeded. The warehouse manager must achieve inventory accuracy, coordinate order fulfillment, and track shipping times for D2C and wholesale orders every year. The ideal candidate is exceptionally detail-oriented and able to self-manage multiple facets of warehouse operations simultaneously.

Role Objectives:

• Manage full-time and temporary warehouse fulfillment staff
• Ensure that the warehouse operates at peak efficiency by supervising, organizing and establishing, monitoring, and managing operational goals
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods
• Oversee daily operations while controlling and managing inventory and logistics
• Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service
• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations

Responsibilities:

• Oversee all operational aspects of wholesale, including order entry, creating invoices and credit memos, and monitoring and managing accounts receivable in relation to wholesale orders through ERP
• Fulfill and ship all retail and wholesale orders, both domestically and internationally. Create packing slips, commercial invoices, NAFTA forms, etc. for all international wholesale orders.
• Maintenance all product go-backs, damages, incoming inventory.
• Responsible for ongoing research and development of new procedures to streamline all operational processes.
• Maintain daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, and shipping
• Main point of contact for all Domestic in-house shipments & International 3PL shipments
• Send shipment tracking information to receiving, and tracking labels/orders sent to 3PL
• Collect packing lists and carton information, as well as routing customer orders
• Create requests and guides for any vendor-added services (V.A.S.) such as QC Checks, labeling, and inventory counts
• Communicate with the wholesale customers and receive/allocate orders when goods are received in
• Collect packing lists from 3PL and generate shipping invoices
• Work cross-functionally with the finance and accounting teams to allocate and reconcile inventory and invoices accordingly.
• Communicate to the team once orders have been shipped
• Manage tracker for incoming goods and communicate delays to the appropriate teams
• Receive goods from 3PL to Wholesale Inventory, then receive and allocate inventory to B2B orders.
• Push through inventory updates into Shopify and make sure this automatic process is working
• Participate in weekly meetings cross-functionally (Production, Sales, Ecomm) to analyze productivity and develop actionable plans for loss prevention
• Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages
• Initiate weekly touch-base with Wholesale Account Manager to relay current order status, eta’s possible delays
• Replying to tickets regarding shipments/delayed shipments
• Managing/streamlining the short shipment process
• Lost/stolen orders & claims with UPS
• International DTC shipment logistics

Requirements:

• 2 years experience in program / logistics / distribution / fulfillment management / 3PL
• Proficiency with warehouse procedures and policies
• Excellent problem-solving skills and leadership qualities
• Ability to work collaboratively with all levels of company staff
• Ability to deliver effective feedback, both written and verbal
• Experience working with WMS / ERP / inventory management software
• Experience working with Shopify Plus, Global-E, and Loop Returns
• Excellent technical skills - Google Workspace / MS Office (specifically Excel)
• System integration experience
• Effective relationship-building skills
• Ability to cultivate strong partnerships across teams
• Effective communication skills, both written and verbal
• Exceptional organizational skills
• Detail oriented
• Strong time management skills - ability to juggle priorities in a fast-paced work environment
• “Can-do” positive attitude and “a roll up your sleeves” approach is a must!
• Heavy Lifting sometimes required
• Personal Vehicle for pick up / drop offs when needed

Please send all applications to jobs@miaou.com with the subject line as Warehouse Manager.