PAT CARE/SUPP ASSOC-SLEEP CTR

Job Description

Position information

Title: Patient Care / Support Associate –Sleep Center

Facility: MVH- Clyo Road125 - MVH

Job Code: 1888

Exempt/Non-Exempt: Non-Exempt

Premier Health Mission, Vision, and Values

The Premier Health Mission

We will build healthier communities with others who share our commitment to provide high-quality, cost-competitive health care services.

The Premier Health Vision

Patients, physicians, and employees will choose Premier Health over any other health care provider in Southwestern Ohio. We will earn their choice, and grow our market leadership by anticipating their needs and exceeding their expectations.

§ Patients and their families will choose us for our quality outcomes and compassionate care at a competitive price.

§ Physicians will choose us as collaborative partners for our easy, efficient practice environment and with a shared passion for high-quality medical outcomes.

§ Our employees will choose us as a great place to work, learn and build a career.

The Premier Health Values

§ RESPECT each person’s dignity.

§ Act with INTEGRITY to do the right thing in all aspects of our responsibilities.

§ Serve with COMPASSION that embraces each individual’s concerns and hopes.

§ Commit to EXCELLENCE as measured to the highest level of performance.

Position Summary

General Summary/Responsibilities:

The Patient Care Support Associate is accountable for performing all clinical and office duties associated with moving patients through the Sleep Center. They must demonstrate customer focus and expert functional/technical skills in order to effectively communicate and support physicians, physician offices, patients and co-workers.

They are responsible for managing multiple physicians' schedule templates, accurate patient registration and billing, collecting and entering all pertinent financial information and demographics into the electronic record, and verification of insurance benefits.

They will be rooming patients, obtaining patient vitals, managing miscellaneous reports and data for the physician in a clinic setting, making confirmation calls, organizing data for sleep techs, instructing patients in preparation for sleep studies, fielding basic patient questions pertaining to sleep studies, and obtaining prior authorizations and referrals as required by insurance companies. They may also function as a patient advocate when necessary in dealing with insurance and home care equipment companies.

In addition, the Patient Care Support Associate manages multiple phone lines, coordinates billing and physician scheduling with the Pulmonary office, schedules patient appointments, enters charges, and is responsible for accurately collecting, filing and documenting information in the patients' electronic and paper charts.

Scope/Span of Control:

Supervisory Responsibilities (if applicable)

Supervises FTEs: No

Number of FTEs Supervised: N/A

Exercises full management authority including performance reviews, discipline, termination and personnel hiring in conjunction with Administrative Manager: No

Fiscal Responsibilities (if applicable)

Annual Revenue in Dollars: N/A

Annual Expense in Dollars: N/A

Financial Accountability: N/A

Population Served

Age of Population Served - Choose all that apply

Infant (birth – less than 1 year)

Pediatric/Adolescent (13 to 18 years)

Adult (18 – 64 years)

Geriatric (65 years & older)

• All Age Groups (Birth & Above)

• Not Applicable

Qualifications

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

§ Type of degree: N/A

§ Area of study or major: N/A

§ Preferred educational qualifications: N/A

§ Position specific testing requirement: N/A

Licensure/Certification/Registration

• N/A

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: Registration, Billing, Patient Care Tech, Nursing Assistant, Medical Assistant, or other Allied Health experience

Prior specific functional responsibilities: N/A

Preferred experience: 1 year registration, billing, insurance verification, order entry or patient care experience in a health care setting

Other experience requirements: N/A

Knowledge/Skills

• Interpersonal skills to deal effectively with a variety of hospital and outside personnel.

• Excellent organizational skills and time management skills

• Competent patient care skills.

• Patient management skills and knowledge of medical terminology and processes.

• Basic secretarial skills including typing, filing, and the use of miscellaneous office equipment.

• Must have experience in Microsoft Word, Excel and PowerPoint.

Physical Requirements & Working Conditions

Physical Requirements:

Working Conditions:

1. May be exposed to aggressive, violent behaviors from patients, family members and/or visitors.

2. May be exposed to blood and body fluids, including those with tuberculosis, HIV positive, hepatitis or body infestations.

3. Required to work in a fast paced environment requiring multi-tasking.

Organizational Standards

• 
  Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.

§ Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.

§ Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.

§ Provides a positive and professional representation of the organization.

§ Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

§ Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.

§ Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

§ Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.

§ Participates in ongoing quality improvement activities.

§ Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

§ Complies with organizational and regulatory policies for handling confidential patient information.

§ Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

§ Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

§ Reports to work as required.

Essential Duties & Functions

Essential Duties & Functions:

§ Calls patient referrals to verify qualifying insurance benefits and requirements.

§ Gives clear and concise directions and instructions to patients pertaining to appointments and sleep studies.

§ Manages multiple physicians' schedules and templates.

§ Manages multiple phone lines while dealing with patients in the office.

§ Accurately performs patient registration, scanning and billing in a timely manner.

§ Collects and enters all pertinent financial, demographic and clinical information accurately into the electronic record.

§ Rooms patients, performs basic vitals, including blood pressure measurement.

§ Updates medication lists and basic screenings.

§ Gathers pertinent information and reports necessary for physicians’ assessment prior to office appointments.

§ Answers basic questions and concerns of patients pertaining to sleep studies.

§ Accountable for notifying the physician when a patient has arrived.

§ Accurately schedules and confirms appropriate office and sleep study appointments.

§ Obtains prior authorizations and referrals as required by insurance companies.

§ Organizes and manages all data relating to sleep studies in preparation for night techs.

§ Completes daily chart audits of sleep study orders.

§ Coordinates and intervenes with home equipment providers on patients’ behalf.

§ Assists with orientation of new employees as needed.

§ Flexes as needed to provide adequate staff on high census days and to cover for vacations/ sick days.

Other Duties & Functions:

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• Demonstrates the ability to analyze, prioritize and anticipate the needs of patients, coworkers and physicians.

• May create quarterly reports as needed.

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.