CASE MANAGEMENT ASSISTANT

General Summary/Responsibilities:

The Case Management Assistant is responsible for accurate and timely administrative assistance and technical support to the Director and Managers of Integrated Care Management and other designated departments. This individual performs a wide range of clerical and technical tasks necessary to facilitate the smooth functioning of the department. Other responsibilities include project requests, important data collection and tracking, meeting preparation, recording of minutes, follow-up task, helping ensure positive patient experience, and effective coordination of care. Other assignments will vary based on department needs.

Qualifications :

Education

Minimum Level of Education Required: High School completion / GED

Associate degree preferred

Additional requirements:

Type of degree: N/A

§ Area of study or major: N/A

§ Preferred educational qualifications: N/A

§ Position specific testing requirement: N/A

Licensure/Certification/Registration

§ N/A

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: MA, HUC, PCT, STNA

Prior specific functional responsibilities: Experience with Epic

Preferred experience: Healthcare, Medical Terminology

Other experience requirements: N/A

Knowledge/Skills

§ Communication skills (oral and written) are imperative as they interact with physicians, employees, and patients. In additional there is daily contact with customers, employees, visitors, vendors, physicians and with patients/families

§ Working knowledge of Microsoft Office suite programs with excellent verbal, written communication and customer service skills.

§ Good organizational skills and ability to multi-tasks required.

§ Ability to assist staff with technical troubleshooting of software and hardware issues

§ Must be able to work well under pressure and maintain professional demeanor under adverse conditions

§ Skilled in self-directed work