What are the responsibilities and job description for the Parking Service Assistant position at Miami Parking Authority?
Parking Service Assistant I - PHT
Reports To: Asst. Manager of Operations Department: Operations
Pay Band: 2 - Non-Exempt Effective Date: October 1, 2025
Overall Responsibilities
Reports To: Asst. Manager of Operations Department: Operations
Pay Band: 2 - Non-Exempt Effective Date: October 1, 2025
Overall Responsibilities
- Individuals in this position are responsible for collecting used tickets, refilling garages/lots equipment with tickets, receipt paper, daily upkeep and troubleshooting of equipment. Extensive knowledge of parking equipment at all automated facilities. Possess ability to assist customers at any of our facilities. Assuring good customer relations in Miami Parking Authority managed parking facilities. Additional responsibilities include the directing of traffic, trash removal and general up keep of facilities and covering brakes for command center staff.
- Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc.
- Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations).
- Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers.
- Fix and put back arm gates.
- Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage.
- Erects barricades and places parking direction signs as necessary.
- Fills out daily report of duties performed to be send electronically to supervisors.
- Daily closure of assigned facilities.
- Perform Parking Attendants and Customer Service Monitors duties when needed.
- Must keep all equipment and working area clean.
- Policies/patrols parking garage and lot grounds.
- Directs traffic and patrols assigned facilities to assure safety of vehicles.
- Assists the public with directions and information.
- Corrects and/or reports any hazardous conditions.
- Complies with all safety standards, rules and regulations.
- Prepares reports for supervisors.
- Performs any other duties that may be assigned.
- Must have a valid driver's license in order to operate golf cars
- Must be fluent in English and Spanish
- Provide excellent customer service.
- Provide routine information in a clear manner.
- Keep simple records and make reports.
- Establish and maintain effective working relationships with other employees and the general public.
- Lift and move weights of 25 pounds or less.
- Basic computer skills, and ability to work programs used at command center.
- Education - High School education.
- Requires reading, writing, adding, subtracting and following instructions.
- Restricted scope of duties. Some analysis of facts surrounding individual problems. Referral to supervisor for involved or questionable cases.
- Loss of cash equipment, materials and/or process would seldom exceed $100.00 per incident.
- Inattention or careless operation of equipment may cause lost time injury to self or others in immediate area.
- Errors may involve losses such as cash shortfalls, improper costs, overpayment, failure to take discounts, waste of materials, damage or loss of equipment.
- Work not continually subject to verification or check, although errors usually remain within the Agency.
- Regular contacts with peers, supervisors and/or other departments, general public and customers requiring tact, to avoid friction and obtain cooperation.
- Job does not require skills and abilities beyond those normally possessed by the average individual.
- Light physical effort required consisting of occasional moderate walking, lifting or moving of material and sometime works in cramped positions while using repair tools.
Salary : $100