Parking Service Technician

Parking Service Technician

   Job Description

Reports To: Asst. Manager of Operations Department: Operations

Pay Band: 2 – Non-Exempt Effective Date:  July 1^st, 2025

Overall Responsibilities:    

The Parking Services Technician is responsible for performing a wide variety of duties to support the operational efficiency of the Miami Parking Authority. Assuring good customer relations and the general upkeep of all facilities. Individuals in this position are responsible for collecting used tickets, refilling garage/lot equipment with tickets, receipt paper, daily upkeep and troubleshooting of equipment and monitoring use and reporting the condition of parking areas. 

Additional responsibilities include the directing of traffic and trash removal. Extensive knowledge of parking equipment at all automated facilities and perform any combination of tasks described below in accordance with established procedures and subject to inspection for adherence to required standards of cleanliness and compliance with instructions.

Duties and Responsibilities:

Patrol off-street parking facilities conducting facility inspections, identifying/correcting hazards, rendering light maintenance providing exemplary customer service to facility patrons. 

Do daily patrols in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc. 

Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers.

Assist with light mechanical repairs and maintenance or repairs of arm gates.  

Assures that the automatic gate and ticket dispensing equipment is operating in harmony with overall operation of parking garage.

Operate small machinery: pressure washing machine, blower, sweeper and cordless drills.

Light painting and painting touch ups as well as assisting in the covering/removal of graffiti on signs and common areas of facilities.

Conduct daily visual inspections of elevators for vandalism or other signs of damage that need repair.

Conduct facility inspections of the assigned facilities.

Perform general custodial duties, including picking up litter on the exterior ground of facilities. as well as sweeping or blowing sidewalk and driveways in common areas of the facilities.

Perform general duties, including installation of parking signs in fence, frames or garage decks.

Erects barricades and places parking direction signs as necessary.

Daily opening and closure of assigned facilities.

Perform Customer Service Monitors duties when needed.

Must keep all equipment and work area clean.

Policies parking garage and lot grounds.  

Directs traffic and patrols assigned facilities to assure safety of vehicles.

Operates and maintains assigned vehicles and must follow all traffic and parking laws while operating a company vehicle.

Assists the public with directions and information.

Corrects and/or reports any hazardous conditions.

Comply with all safety standards, rules and regulations.

Performs any other duties that may be assigned.

Required Knowledge, Skills and Abilities:

Knowledge of and ability in the accurate use of simple arithmetic.

Ability to:

Ability to fill out daily reports of duties performed on paper or a digital device (tablets, computer)

Provide routine information in a clear manner.

Keep simple records and make reports.

Establish and maintain effective working relationships with other employees and the general public.

Lift and move weights of 25 pounds or less.

Basic computer and tablets skills, and ability to work programs used at command center, such as Microsoft Excel and Microsoft Word. 

Basic knowledge and able to work with excel and word.

Job Knowledge:

Education – High School education.

Require reading, writing, adding, subtracting and following instructions.

Judgement and Decision Making:

Restricted scope of duties.  Some analysis of facts surrounding individual problems.   Referral to supervisor for involved or questionable cases.

Avoid Inattention or careless when operating equipment which may cause lost time injury to self or others in immediate area.

Errors may involve losses such as cash shortfalls, improper costs, overpayment, and failure to take discounts, waste of materials, damage or loss of equipment.

Work may be subject to verification and/or check.

Responsible for reconciling all monies collected (if needed) on a requested basis and turning it into accounting.  

Regular contacts with peers, supervisors and/or other departments, general public and customers requiring tact, to avoid friction and obtain cooperation.

Manual Skill and Dexterity:

Job does not require skills and abilities beyond those normally possessed by the average individual.

Physical Effort:

Light physical effort required consisting of occasional moderate walking, lifting or moving of material and sometime works in cramped positions while using repair tools.

Working Conditions:

Somewhat unpleasant working conditions.  Exposure to dust, dirt, heat, cold, noise, fumes, and rain.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.