What are the responsibilities and job description for the Summer Guest Experience Temp Staff position at Miami Marlins?
The Summer Guest Experience Temp Staff role serves as a liaison between the Miami Marlins, loanDepot park, and our guests to ensure Exceptional Service is delivered at all times during the baseball games being held at the stadium. This role supports ticketing, housekeeping, guest flow, general park operations, and the overall guest experience during the summer.
This is a temporary position running from June 1st – August 9th, 2026, supporting all games and related events at loanDepot park.
Scheduled Games to Be Worked
Team Members in this role must be available to work the following games:
Team Members in this role must be available to work the following games:
- May 22nd- 24th 2026 Mets Series
- June 20th - 21st 2026 Giants Series
- July 25th 2026 Padres Series & Venezuelan Heritage
Additional Events
- July 4th – PG Showcase
Essential Functions
- Be proactive and friendly in greeting and assisting guests with inquiries at all points of contact
- Exhibit a friendly, guest service–oriented attitude and professional appearance at all times
- Assist guests with locating seats and escort guests as needed
- Support access control and ensure guests are in proper seating locations
- Take ownership of resolving guest concerns throughout the stadium (e.g., prohibited items, seating issues, guest conduct)
- Maintain knowledge of stadium operations and ticketing policies
- Be knowledgeable of points of interest available for guest enjoyment
- Communicate effectively with guests and fellow Team Members
This description outlines the general nature and level of work performed and is not intended to be an exhaustive list of duties.
Qualifications & Requirements
- Ability to work weeknights, weekends, and holidays
- Hospitality or customer service experience preferred but not required
- Positive attitude with a passion for delivering world-class service
- Strong communication and interpersonal skills
- Ability to adapt to fast-paced and changing situations
- Fluent in English; Spanish beneficial
- Must be 18 years of age or older
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.