What are the responsibilities and job description for the Clubhouse Concierge position at Miami Marlins?
Company Overview
At the Miami Marlins, we make waves — on and off the field.
We’re building for sustainable success through our commitment to being great teammates, driving innovation, and thinking three years ahead. These pillars shape how we work, how we support one another, and how we create a winning environment throughout the organization.
Position Overview
The Clubhouse Concierge plays a key role in creating a first-class daily experience for our players and staff. This position combines clubhouse operations, team travel, player logistics, hospitality, and relationship-building to help create an environment where players can focus on development and performance.
The ideal candidate is highly organized, service-minded, proactive, and comfortable operating in the fast-paced and constantly changing environment of professional baseball. They anticipate needs, solve problems quickly, communicate effectively, and take pride in the details that help a team operate at a high level.
Key Responsibilities
February through October
We’re building for sustainable success through our commitment to being great teammates, driving innovation, and thinking three years ahead. These pillars shape how we work, how we support one another, and how we create a winning environment throughout the organization.
Position Overview
The Clubhouse Concierge plays a key role in creating a first-class daily experience for our players and staff. This position combines clubhouse operations, team travel, player logistics, hospitality, and relationship-building to help create an environment where players can focus on development and performance.
The ideal candidate is highly organized, service-minded, proactive, and comfortable operating in the fast-paced and constantly changing environment of professional baseball. They anticipate needs, solve problems quickly, communicate effectively, and take pride in the details that help a team operate at a high level.
Key Responsibilities
February through October
Team Travel & Logistics
- Coordinate team travel throughout the season, including flights, hotels, ground transportation, itineraries, and other travel-related needs.
- Communicate travel plans and updates clearly and efficiently to players, coaches, and staff.
- Anticipate potential travel challenges and proactively identify solutions to create a smooth experience for the team.
Player Movement
- Coordinate travel for players joining, departing, or moving between affiliates.
- Book flights and other transportation while communicating directly with players and relevant staff to ensure seamless transitions.
- Respond quickly and effectively when roster moves or other last-minute changes occur.
Clubhouse Experience
- Help create and maintain a welcoming, energetic, professional, and player-centered clubhouse environment.
- Build positive relationships with players, coaches, and staff while serving as a reliable resource for day-to-day needs.
- Anticipate needs and identify opportunities to continuously improve the player and staff experience.
Meals & Hospitality
- Coordinate daily meals and catering for players and staff during home games and other team activities.
- Manage meal schedules, deliveries, vendor communication, and setup to ensure consistent and reliable service.
- Partner with appropriate staff to support the nutritional needs of players.
Laundry, Equipment & Clubhouse Upkeep
- Manage daily clubhouse laundry operations to ensure uniforms, apparel, towels, and other items are clean and prepared when needed.
- Maintain a clean, organized, and professional clubhouse environment.
- Assist with clubhouse inventory, supplies, equipment organization, and other operational needs.
Events & Organizational Support
- Support special events, camps, and community or organizational initiatives, including programs such as Draft Camp.
- Assist with additional Player Development and Baseball Operations projects as needed.
November through January
Off-Season Projects & Initiatives
- Support Player Development, Clubhouse, and Baseball Operations projects throughout the offseason.
- Assist with planning and preparation for the upcoming season, including identifying opportunities to improve clubhouse operations and the player experience.
Dominican Republic & Instructional Support
- Assist with logistics for instructional programs and organizational activities in the Dominican Republic.
- Coordinate travel, accommodations, transportation, and other operational needs for participating players and staff.
Clubhouse Preparation & Maintenance
- Maintain clubhouse organization throughout the offseason.
- Support inventory management, equipment organization, cleaning, purchasing, and preparation for Spring Training and the upcoming season.
Off-Season Camps
- Participate in instructional camps, development programs, or other organizational events as assigned.
- Provide operational and clubhouse support to help create a high-quality experience for participating players and staff.
Our Values
We Are Great Teammates
- Supports and encourages colleagues.
- Provides and receives feedback without judgement or ego.
- Holds one another to a high standard.
- Provides help and encouragement proactively.
- Assumes positive intentions from others.
- Looks for ways to help make their teammates better.
We Are Innovators
- Embraces a growth mindset.
- Challenges conventional wisdom.
- Unafraid to fail.
- Pushes boundaries and doesn't accept impossible.
- Asks why and asks why not.
We Think Long-Term
- Asks: what can I do today that will pay off a year from now.
- Eschews instant gratification for bigger benefits in the future.
- Always trying to think three steps ahead.
Skills Requirements
- A service-first mindset and genuine desire to support players, coaches, and staff.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities and adjust quickly when plans change.
- Strong communication and relationship-building skills.
- A proactive approach to problem-solving and an ability to anticipate needs before they become issues.
- Comfort working in a fast-paced, team-oriented professional sports environment.
- Willingness to work nontraditional hours, including nights, weekends, holidays, and extended hours during the baseball season.
- Ability and willingness to travel as required.
- Discretion and professionalism when handling sensitive player, staff, and organizational information.
- A commitment to being a great teammate, finding innovative ways to improve how we operate, and thinking beyond the immediate task to build better systems for the future.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.