What are the responsibilities and job description for the Parts Counterperson-Kenny Ross Ford, Castle Shannon, PA position at MIAMI LAKES AM & CJ?
Kenny Ross Ford South in Castle Shannon, PA is seeking an enthusiastic and detail-oriented Entry-Level Parts Advisor to join our growing team. As a Parts Advisor, you will be the primary point of contact for customers and technicians, providing exceptional service by ensuring the timely availability of parts for repairs and vehicle maintenance.
Responsibilities:
- Parts Ordering & Inventory Management: Assist in managing parts inventory, ensuring the availability of parts for service departments and customer orders.
- Customer Assistance: Provide friendly and knowledgeable assistance to customers, advising them on parts and accessories for their vehicles.
- Order Fulfillment: Process parts orders and prepare them for delivery or pick-up. Assist with parts returns when necessary.
- Collaboration with Technicians: Work closely with service technicians to provide the correct parts for vehicle repairs and maintenance.
- Record Keeping & Documentation: Maintain accurate records of parts orders, sales, and inventory.
- Customer Service: Deliver exceptional customer service through prompt communication and by providing the best possible solutions to their parts needs.
- Learning and Growth: Stay informed about product offerings, vehicles, and industry trends to provide knowledgeable recommendations to customers.
Qualifications:
- High School Diploma or equivalent required; automotive-related coursework or experience is a plus.
- Excellent customer service skills and a positive, team-oriented attitude.
- Strong attention to detail with the ability to multitask and stay organized.
- Basic computer skills and the ability to navigate inventory management software (training provided).
- Excellent communication skills, both verbal and written.
- Ability to lift and carry up to 50 pounds of parts.
- Must pass a drug test as a condition of employment.
Preferred Skills:
- Prior experience in an automotive parts department or dealership setting is a plus, but not required.
- Knowledge of Ford parts and vehicles is a bonus.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vacation
- Vision insurance
**In-person attendance is required
**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
“Pennsylvania is a Drug-Free Workplace: Pre-employment Drug Testing”