Automotive Service Advisor-Chrysler,Dodge,Jeep,RAM Morgantown,WV

Chrysler, Dodge, Jeep and RAM of Morgantown, WV is seeking a friendly, knowledgeable Automotive Service Advisor to join our team. In this role, you'll be the key point of contact between customers and our service department- helping to schedule appointments, explain repairs, and ensure a positive service experience. Ideal candidates must have strong communication skills, a customer-first mindset, and a basic understanding of automotive services.

 JOB DUTIES:

• Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
• Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
• Prepares work order and distributes.
• Cross-sells upgrade parts to service customers when opportunity is presented.
• Calls or writes customer to ensure satisfactory performance of service.
• Relays messages and special instructions to mobile crews and other departments.
• Meet/greet customers in person or on phone
• Maintain documentation, including PO, invoices, work orders, reports, etc.

REQUIREMENTS:

• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean and professional appearance
• Valid driver’s license in the state of employment
• Must be willing to submit to a background check and drug screen

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JOB TYPE:

•  Full time
•  Monday-Friday with rotating weekends

**In-person attendance is required**

**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

“West Virginia Drug-Free Workplace:  Pre-employment Drug Testing”