Automotive BDC Manager

Mercedes Benz of Washington, PA has a position available for a motivated and experienced Automotive BDC Manager to lead our dealership’s customer engagement and appointment-setting operations. This role is critical to driving showroom traffic, improving lead conversion, and delivering an outstanding customer experience across phone, text, email, and digital channels.

Key Responsibilities:

•    Lead, train, and coach the BDC team to achieve and exceed performance goals

•    Manage all inbound and outbound customer communications (calls, texts, emails, internet leads)

•    Set, track, and improve appointment show rates and sales conversion

•    Develop and enforce BDC scripts, processes, and best practices

•    Monitor CRM activity to ensure timely and accurate follow-up

•    Analyze daily, weekly, and monthly performance reports and KPIs

•    Collaborate closely with Sales and Service Teams

•    Maintain a high standard of professionalism and customer satisfaction

Qualifications:

•    Previous BDC or Internet Sales management experience in automotive (required)

•    Strong leadership, coaching, and communication skills

•    Proven ability to drive results through process and accountability

•    CRM experience (e.g., Elead, or similar)

•    Excellent organizational and time-management skills

•    Positive attitude with a customer-first mindset

Benefits:

•    401(k)

•    Dental insurance

•    Health insurance

•    Paid time off

•    Vision insurance

**In-person attendance is required

**We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.**

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