BDC Manager

Diehl Automotive is growing! We are currently looking for a BDC Manager for our Butler Location. This is a fantastic position with great benefits and incredible advancement potential! This is an in-person job and cannot be done remotely.

Responsibilities:

• Ensures all internet leads are followed up with until completion of sale
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
• Answer customer inquiries and calls when necessary
• Follows up with aged sales leads
• Manage and track all leads
• Manage all incoming and outgoing phone calls, text messages and emails
• Maintain daily, weekly, and monthly sales forecasts
• Work closely with executive and department managers to develop appointment setting strategies
• Handle our customer contacts through CRM, service, follow-up and lead generations
  
  
  

Schedule sales appointments and reschedule no-show customers

• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Learn to overcome objections and thrive within sales situations
  
  
  

Manage day-to-day business of the business development center

• Achieve the sales and customer satisfaction objective set by management
  
  
  

Requirements:

• Previous Sales experience;
• Competitive and self-motivated attitude that thrives on goals
• Team player with positive energy and an eagerness to improve
• Previous management experience preferred
• Automotive industry experience preferred
• Ready to waste no time on learning new product in’s and out’s, eager to improve
  
  
  

Ability to manage a high volume of inbound and outbound sales call volume, internet leads and call lists

• Outgoing personality, ability to influence customers to schedule appointments
• Strong computer knowledge
• Phenomenal communication skills with customers and team members
• Extremely customer service oriented
• Must have strong computer skills
• Enthusiastic personality
• Must be Dependable and Reliable
  
  
  

Compensation: Based on experience and performance