Community Outreach Specialist

Brief Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.



The following Job Description will also apply at Broward Pace Program sites.

Job Summary

The Community Outreach Specialist in Training supports outreach and enrollment growth by assisting in the execution of outreach strategies, referral development, lead follow-up, and community engagement activities. The role carries defined performance expectations while participating in a structured training plan focused on outreach strategy, relationship management, CRM utilization, and PACE program knowledge.

Essential Job Functions

• Supports the execution of the organization’s outreach strategy to drive referrals and enrollment growth
• Attends networking meetings, community events, and referral source visits as assigned
• Assists with building and nurturing relationships with ALFs, community organizations, and professional referral sources
• Conducts planned and drop-in visits within assigned service areas
• Supports presentations, exhibits, and community education initiatives
• Tracks outreach activity, referrals, and relationship development in the CRM
• Assists in evaluating outreach effectiveness and ROI of time spent versus referrals gained
• Spends a significant portion of time in the field, with remaining time dedicated to follow-up, planning, and coordination
• Supports follow-up on referrals generated through outreach and marketing efforts
• Assists with nurturing prospective participants and families through education, tours, and consistent communication
• Supports the sales process from initial inquiry through application readiness
• Coordinates closely with Enrollment Specialist to ensure proper documentation and smooth handoffs
• Conducts follow-up calls, schedules tours, and assists with community or home visits as appropriate
• Accurately documents all interactions, activities, and outcomes in the CRM
• Meets defined daily, weekly, and monthly activity expectations related to calls, follow-ups, and outreach support
• Supports the Business Development Director in executing outreach and growth strategies across assigned markets
• Provides field and administrative support for community events, presentations, and referral initiatives
• Serves as a support resource to the Outreach and Enrollment teams by reinforcing follow-up workflows, communication, and documentation
• Supports special outreach, growth, or market-specific projects as assigned by leadership
  
  

Job Requirements

Education

Bachelor’s degree required (Healthcare, Communications, Marketing, or related field preferred)

Experience

3 to 5 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred

Knowledge of the Florida Medicaid system a plus

Licenses/Certifications

Valid Florida driver’s license and auto insurance required

Medical Terminology Certification preferred

Abilities Required

Must possess critical thinking and organizational skills

Must have strong communication and interpersonal skills

Must be able to work effectively in a team environment

Must be able to work autonomously and reach goals based on budgets

Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred.

Multilingual in English, Spanish and/or Creole preferred

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation
  
  

Infectious Material Exposure

• N/A
  
  

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment
  
  

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.