What are the responsibilities and job description for the Patient Financial Coordinator, Miami Cancer Institute position at Miami Cancer Institute at Baptist Health?
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
Description:
The incumbent will help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside. Evaluates the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options. Negotiates/collects deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly. This incumbent will be responsible for meeting individual/departmental collection goals. Acts as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity.
Qualifications:
Degrees:
- High School School Diploma is required.
Additional Qualifications:
- A minimum of 2 years collection experience.
- Complete and successfully pass the Patient Access training course.
- Ability to multitask and work under pressure while still meeting stringent deadlines and maintaining focus on department goals.
- Math and analytical skills.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills (verbal and written).
- Desired: Associates Degree.
- CHAA Certification.
- Knowledge and understanding of medical and insurance terminology, insurance contracts, authorizations/pre-certifications, ICD-10, and CPT codes.
- Knowledge of components of the UB-04 form.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA.and Medicare coverage structure, including medical necessity compliance guidelines.
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
- Bilingual English, Spanish/Creole.
Minimum Required Experience: 2 years
EOE, including disability/vets
