What are the responsibilities and job description for the Urgent Care Patient Care Specialist (Front Desk) position at Miami Beach Urgent Care?
About Us
Miami Beach Urgent Care is a fast-paced, high-standard medical facility dedicated to providing exceptional, efficient care. We are looking for a motivated and detail-oriented Patient Care Specialist to join our team. As the face of our clinic, you are the critical first point of contact for our patients, setting the tone for a smooth, compliant, and positive experience.
Career Growth & Schedule Flexibility
We are deeply invested in our team's professional development, supported by resources like MBUC University for ongoing training. While we are currently hiring for part-time and per diem positions, team members have a clear opportunity to transition into full-time roles during or after their 90-day probationary period, based on performance and clinic business needs. Furthermore, all of our roles offer high opportunities for advancement, including direct pathways into clinical positions or management tracks. If you are looking to build a long-term career in healthcare, this is the place to start.
Core Responsibilities
- Patient Intake & Advocacy: Greet patients warmly and professionally, putting them at ease during potentially stressful situations. Actively listen to concerns and answer questions with clarity and empathy.
- Registration & Verification: Efficiently register new and returning patients, ensuring 100% accuracy with demographic and insurance data. Verify insurance coverage and clearly communicate co-pays or deductible requirements.
- Schedule Management: Coordinate urgent care appointments to optimize patient flow and minimize wait times.
- Clinical Communication: Serve as the communication hub between patients, physicians, and clinical staff regarding updates, wait times, and facility procedures.
- Financial & Administrative: Maintain accurate electronic health records and billing information utilizing the full Experity EMR suite. Process payments efficiently and handle financial transactions with absolute precision.
- Facility Safety: Uphold rigorous infection control protocols to maintain a clean, sanitized, and safe environment for both patients and staff.
Qualifications & Requirements
- High school diploma or GED required.
- Minimum of 1 year of experience in a fast-paced healthcare or customer service environment is highly preferred.
- Tech-Savvy & Resourceful: We utilize the full Experity EMR suite. Prior experience, or the proactive initiative to research and familiarize yourself with this platform, is highly valued and indicates a great culture fit.
- Bilingual (English/Spanish) is a strong plus.
- Excellent interpersonal skills with the ability to build rapport with a diverse patient demographic.
- Strong organizational and time-management skills to prioritize effectively in a high-volume setting.
- A positive attitude, strong sense of empathy, and a genuine desire to advocate for patient health.
Compensation, Benefits & Compliance
- Competitive salary and benefits package based on experience.
- Free early access to your pay through Homebase.
- A supportive, collaborative, and dynamic work environment with continuous opportunities for professional growth.
- Strict Compliance Standard: We are 100% compliant with HIPAA and OSHA policies and maintain a zero tolerance policy for violations. You will be required to take a company-paid HIPAA compliance course and pass the certification tests.
How to Apply (Please Read Carefully)
Attention to detail is paramount for this role. To ensure accuracy and fairness, we require a strict application process.
- Submit Your Resume: Apply directly with an updated resume. Applications missing a resume will be automatically discarded.
- Complete the Initial Screening: After applying, you will receive a link to an initial screening. This screening must be completed to be considered for the role.
- Do Not Contact the Front Desk: Please do not contact our front desk by phone, chat, or email regarding this position.
- Following Up: If you have completed all the steps above and wish to follow up, you may call our main line and select the HR option.
- Voicemail Policy: Applicants who repeatedly call the HR line without leaving a detailed message will have their applications discarded.