What are the responsibilities and job description for the Salon Front Desk/KeyHolder position at Mia Aveda Salon?
Overview
Join our dynamic team as a Front Desk Agent for both our Victoria Gardens and Montclair locations. where you will be the first point of contact for our guests! In this lively role, you will create memorable experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your positive attitude and communication skills will shine as you interact with guests and support the overall operations of our establishment.
What you’ll do
- Welcome guests with a warm smile and assist with their check-in and check-out processes.
- Manage reservations efficiently using our Point of Sale (POS) system, ensuring accuracy in all transactions.
- Provide product demonstrations to guests, showcasing amenities and services to enhance their stay.
- Handle phone inquiries with professionalism, demonstrating excellent phone etiquette while addressing guest needs.
- Upsell additional services and merchandise to enhance guest experiences and boost revenue.
- Maintain a well-organized front desk area, including stocking supplies and merchandising promotional materials.
- Collaborate with team members to ensure seamless operations and high levels of customer satisfaction.
- Address guest concerns promptly and effectively, using your strong communication skills to resolve issues.
Basic qualifications
- Proven experience in customer service or retail sales environments.
- Must have experience in retail sales or front desk
- Basic math skills for cash handling and transaction processing.
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse guests.
- Must be open have open availblity including weekends
Preferred qualifications
- Bilingual abilities are a plus, enhancing communication with a wider range of guests.
- Previous supervising experience is beneficial for team collaboration.
- Familiarity with retail math concepts to assist in inventory management and sales tracking.
- Experience in merchandising or stocking within similar environment is advantageous.
Why you’ll love it here
We are dedicated to fostering an environment where our employees can thrive both personally and professionally! Our commitment to your growth is reflected in our supportive culture that values teamwork and individual contributions.
Our benefits include:
- Opportunities for career advancement within the organization.
- A vibrant work atmosphere that encourages creativity and innovation.
- Access to training programs designed to enhance your skills and knowledge in the hospitality industry.
- Employee discounts on services and products offered at our establishment. Join us as we create unforgettable experiences for our guests! Your journey starts here!
Job Types: Part-time, Seasonal
Pay: $17.00 - $23.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $17 - $23