Warehouse & eCommerce Operations Specialist

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a / mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The Warehouse & eCommerce Operations Specialist is responsible for the daily operational execution of warehouse logistics and online order fulfillment supporting multiple cosmetic surgery clinics nationwide and a direct-to-consumer eCommerce platform. The position requires strong attention to detail, operational discipline, inventory accuracy, and a high level of accountability.

Warehouse Operations

· Oversee day-to-day warehouse operations in alignment with company policies and operational standards

· Oversee receiving, warehousing, distribution, and inventory control processes

· Maintains accurate stock levels and reconciles physical inventory with data storage systems

· Coordinates inbound and outbound shipments with vendors, freight carriers, and clinics nationwide

· Optimizes warehouse layout to maximize space utilization and operational efficiency

· Ensures compliance with all warehousing, shipping, and transportation regulations

· Maintains health, safety, hygiene, and security standards in accordance with OSHA guidelines

· Performs regular cycle counts and assist with forecasting and replenishment planning

· Investigates and resolves inventory discrepancies

· Assists with supply chain continuity and product availability planning

eCommerce Operations & Shipping

· Processes, picks, packs, and ships all eCommerce orders accurately and within established timeframes

· Ensures timely fulfillment and delivery tracking for customer orders

· Manages shipping platforms (UPS, FedEx, USPS, etc.) and negotiates rates when applicable

· Coordinates returns, exchanges, and reverse logistics

· Maintains accurate product listings, SKU data, and inventory synchronization between warehouse and online platforms

· Monitors order accuracy, shipping performance metrics, and customer satisfaction indicators

· Identifies and resolves fulfillment delays or shipping issues

· Supports promotional launches, restocks, and product rollouts

· Maintains packaging standards to protect product integrity and brand presentation

Coordination & Reporting

· Liaise with clinic administrators, clients, vendors, and transport providers

· Provides operational reporting to leadership as needed

· Monitors quality of service and implement improvements when necessary

· Plans daily work tasks and rotations to ensure operational flow

· Completes additional duties as assigned

Skills

· Strong experience in distribution, shipping, logistics, and warehouse operations

· Experience with inventory management systems and forecasting techniques

· Knowledge of shipping platforms and eCommerce fulfillment systems

· Strong analytical and reconciliation skills

· Excellent attention to detail and organizational skills

· Strong time management and problem-solving skills

· Professional verbal and written communication skills

· Excellent organizational skills

· Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)

· Ability to work independently with minimal supervision

· Bilingual in Spanish preferred

Education & Experience

· Associate’s degree in Logistics, Supply Chain, Business, or related field preferred

· Minimum 2 - 4 years’ experience in warehouse and shipping operations

· Experience supporting multi-location distribution environments preferred

· Forklift certification required

· OSHA certification required

Physical Requirements 

· Ability to lift, pull, or push up to 100 lbs. 

· Ability to stand, squat, bend, and lift for extended periods 

· Ability to operate warehouse equipment safely 

Travel Requirements 

· Local travel as needed

· Other travel may be required for new location setups in various states

· Must possess a valid and active driver’s license