Patient Advocate - Dental

Are you passionate about transforming healthcare experiences? At MI Smiles Dental Group, we're looking for a Dental Patient Advocate who can turn every interaction into an opportunity for comfort and clarity.

As a Patient Advocate, you'll be the cornerstone of our patient care, guiding individuals through their dental journey with empathy and meticulous attention to detail. Your role extends far beyond answering calls and emails—you'll be an integral part of our patients' wellness story, offering reassurance and expert guidance every step of the way.

If you're detail-oriented, empathetic, and thrive in a collaborative environment, we want to hear from you. Join our community where your unique skills will be celebrated, and your dedication to patient care will make a real difference.

The Role—As our Patient Advocate, you'll have three key areas of responsibility:

1. Patient Support and Education—You'll be the trusted guide for patients, focusing on:

• Warmly greet and welcome patients, both over the phone and through digital channels, creating a positive first impression.
• Provide clear, comprehensive information about our services, procedures, and policies.
• Address and resolve insurance-related questions with patience and understanding.
• Verify and update patient insurance details accurately.
• Maintain patient medical records meticulously, adhering to clinical standards and confidentiality.

2. Care Coordination and Quality Assurance—You'll bridge the gap between patients and providers by:

• Manage patient appointments, follow-ups, and handle cancellations, ensuring a smooth patient flow.
• Schedule and reschedule appointments efficiently, optimizing our daily operations.
• Handle patient follow-ups and send out reminders, keeping everyone on the same page.
• Present treatment estimates and assist patients with understanding their financial options, including third-party financing.

3. Administrative and Compliance Support—In this important role, you'll be responsible for:

• Enter and manage demographic and insurance information with accuracy.
• Perform administrative tasks with precision, ensuring every detail is correct.
• Use technology effectively to manage data and keep patient schedules organized.

Do you match what we are looking for?

• 1 year of experience in a healthcare or customer service setting preferred.
• Exceptional verbal and written communication skills.
• A friendly, empathetic personality with strong multitasking abilities.
• A team player who excels in collaborative environments.
• Ability to handle high-volume calls and questions with understanding, patient orientation, and a positive and helpful attitude.

Grow With MI Smiles Dental:

• A workplace that values individuality and community connection.
• Opportunities for career advancement and skill development.
• A supportive environment that fosters both personal and professional growth.

Be Part of Our Unique Team at MI Smiles Dental

At MI Smiles Dental, you're stepping into more than just a job - you're joining a team where every member is recognized as a vital part of our patient care journey. Here, your unique skills and dedication won't just be appreciated—they'll be celebrated. We're not just a workplace; we're a community that nurtures your professional journey while caring deeply about each other and the patients we serve.

Apply Today!

Ready to make a real difference in patient experiences? We're excited to meet our next Patient Advocate. Submit your application and become an important part of MI Smiles Dental’s story.

MI Smiles Dental is proud to be an Equal Opportunity and Affirmative Action Employer.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18