Director-Quality Improvement

Find your calling at Mercy! The Director of the Division of Quality, Safety and Risk has the authority and responsibility for quality, risk, patient safety, public reporting, regulatory and accreditation readiness, patient survey trending satisfaction, complaint and grievance processes, infection control and prevention, performance improvement, disease management, education services and the medical staff office. Ensures the development, implementation, and evaluation of policies, programs, processes, and services consistent with the mission, philosophy, goals and objectives of the Sisters of Mercy Health System, St. John's Mercy Health System, and St. John's Mercy Hospital. The Director provides strategic direction and management of quality, safety, and clinical outcomes initiatives including planning, design, development, implementation and evaluation of related projects and programs. Promotes cooperation and sharing between quality departments across St. Johns Mercy entities. Ensures appropriate, accurate and timely measurement and reporting of clinical quality and patient safety practices throughout St. Johns Mercy including promotion of continuous quality improvement. Reports to the Hospital President. Position Details: Director-Quality Improvement Specialist Mercy Hospital Washington 901 E 5th Street Washington, MO 63090 Schedule: Full-time, 40 hours/week Hours: Days Why You’ll Love Working Here Exceptional Benefits Starting Day One: Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness Paid Parental Leave – Supporting you and your growing family 401(k) with Employer Match – Invest in your future with confidence Tuition Reimbursement – Up to $2,000/year for continuing education Dependent Care FSA Contribution – $100/month for eligible participants Paid Volunteer Time – Give back to your community while on the clock Free Parking – Convenience that saves you time and money Career Growth Opportunities – Advance your skills and grow within Mercy Overview: The Director of the Division of Quality, Safety and Risk has the authority and responsibility for quality, risk, patient safety, public reporting, regulatory and accreditation readiness, patient survey trending satisfaction, complaint and grievance processes, infection control and prevention, performance improvement, disease management, education services and the medical staff office. Ensures the development, implementation, and evaluation of policies, programs, processes, and services consistent with the mission, philosophy, goals and objectives of the Sisters of Mercy Health System, St. John's Mercy Health System, and St. John's Mercy Hospital. The Director provides strategic direction and management of quality, safety, and clinical outcomes initiatives including planning, design, development, implementation and evaluation of related projects and programs. Promotes cooperation and sharing between quality departments across St. Johns Mercy entities. Ensures appropriate, accurate and timely measurement and reporting of clinical quality and patient safety practices throughout St. Johns Mercy including promotion of continuous quality improvement. Reports to the Hospital President. Qualifications: Education: Bachelors degree required. Experience: Five or more years of direct patient care experience required. 1-3 years in a healthcare quality leadership role required. Other: Exceptional personal and written communication skills required. Solid skills in Microsoft Office required. Preferred Education: Masters degree preferred. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Transforming the Health of Our Communities Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy. Click Here to Learn More about Mercy