What are the responsibilities and job description for the Warranty Analyst position at MHC Kenworth?
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators’ warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. This is a fully in office position at our KCMO location.
- Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
- Works with Service Managers to ensure warranty is properly administered.
- Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
- Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
- Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
- Prepares electronic warranty claims for DSFW customers.
- Maintains control of open claims, so that past due claims can be resolved.
- Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
- Performs other duties as assigned by a supervisor.
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.
Requirements
- Working knowledge of automotive warranty process.
- Minimum two years experience in related field.
- Computer literate, i.e. Microsoft Office computer skills.
- Must be detail-oriented.
- Must have excellent communication and customer service skills.