What are the responsibilities and job description for the Front Office Manager position at MH Hospitality?
Pay: Varies based on experience
Location: Omaha, NE
Job Type: Full-Time
MH Hospitality is seeking an experienced Front Office Manager to join our team in Omaha, Nebraska, at one of our Hilton properties. In this role, you will lead the front desk team and ensure exceptional guest experiences while overseeing smooth and efficient daily operations.
Responsibilities:
- Oversee daily front desk operations, including check-ins and check-outs, ensuring smooth and efficient guest service
- Lead, train, and schedule front desk staff to deliver exceptional guest experiences
- Handle guest concerns and resolve issues professionally and promptly
- Maintain accurate records of reservations, billing, and front office procedures
- Monitor and manage front office budgets, expenses, and payroll
- Ensure compliance with brand standards, policies, and procedures
- Collaborate with other departments to maximize guest satisfaction
- Monitor front office performance and implement service improvements
- Support hiring, onboarding, and performance management of front desk staff
Qualifications:
- Previous hotel front desk or management experience required
- Supervisory or management experience preferred
- Hilton PEP experience preferred
- Strong leadership, communication, and problem-solving skills
- Ability to handle multiple tasks in a fast-paced environment
- Microsoft Office
- Flexible schedule, including evenings, weekends, and holidays
Skills & Abilities:
- Proven leadership and team development skills
- Strong guest service and conflict resolution abilities
- Excellent organization and multitasking
- High attention to detail and financial accuracy
Work Environment & Physical Requirements:
- Fast-paced hotel environment
- Requires standing/walking for extended periods
- Frequent computer and phone use
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Join MH Hospitality and be part of a team that values leadership, growth, and delivering outstanding guest experiences.