What are the responsibilities and job description for the Service Administrator position at MH Equipment Company?
Join the MH Equipment Team, where our focus and culture are centered on our beliefs that all people matter and are due honor and respect, passion inspires others and enriches lives. and purpose unites us in serving our customers and community.
About MH Equipment:
As a leader in material handling, with 40 locations across 14 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.
Amazing Culture, Thriving Company, Terrific Opportunity.
For more information on who we are and what we do, please visit our website at www.mhequipment.com.
Job Summary: As a Service Administrator, you'll provides administrative and operational support for the service department by managing time posting and work order processing, coordinating transportation and maintenance schedules, supporting rental, parts, and service activities, and ensuring accurate invoicing, customer satisfaction, and departmental efficiency, and works closely with others in the sales, service, parts, rental, used and aftermarket departments.
Job Responsibilities:
- Process all time cards and post labor as required and entering data into payroll spreadsheets.
- Open and maintain work orders, review for completeness and accuracy.
- Closing work orders within 48 hours of completion of job.
- Assist rental coordinator with various rental responsibilities as needed.
- Coordinate transportation; schedule, monitor and invoice transportation cost.
- Coordinate between parts and service departments.
- Assist in Parts Department when necessary.
- Follow up with customers as to customer satisfaction and completeness of repairs.
- Follow policies and procedures.
- To assist in the duties of the Branch Manager as needed – dispatching skills, generate quotes.
- Monitor and schedule PM’s, entering new contracts into the system.
- Answer branch and service department calls; take information from customers or direct call to proper person.
- Manage third-party billings and specialized invoicing.
- General filing.
- Assist Branch Manager in tracking departmental productivity.
- Perform all other duties as assigned.
Position Requirements:
- Must be able to work independently.
- Professional customer service skills and prior service admin. Experience.
- Ability to organize—strong organizational & time management skills.
- Professional telephone skills.
- Ability to cope with pressure, multiple projects, and frequent interruptions.
- Punctuality, dependability, and accuracy in the completion of daily and special assignments.
- Data entry skills, good basic computer knowledge of Microsoft Office Programs.
- Proficient oral, written, and telephone communication skills.
- Must be able to meet the physical requirements of the job.
- Ability to work well with others in a team environment.
- Prompt and regular attendance.
- Present a professional image in personal appearance, dress and preparation.
WORKING CONDITIONS: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position.
Benefits:
- Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
- Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company laptop and cell phone.
- Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
- Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- Company Support: Continuous training, safe working environment
MH Equipment is proud to be an Equal Opportunity Employer
Job Type: Full-time
Application Question(s):
- What is your desired salary for this position?
- Is there flexibility in the desired salary range you provided? Yes or No
Experience:
- Microsoft Office: 5 years (Required)
- Administrative: 4 years (Required)
- Inventory control: 2 years (Preferred)
Work Location: In person