Guest Experience Specialist - Beau Rivage

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Experience Specialist, you are the voice of the guest and the champion of their journey. You will manage first-line communication by receiving, tracking, and responding to guest feedback with care and professionalism. In this role, you will collaborate closely with property leadership to identify service opportunities, support recovery efforts, and spot trends that help elevate the overall experience. Every interaction is an opportunity to turn moments into lasting impressions, all while upholding department and property standards.

THE STARTING RATE: $18.43 an hour

THE SCHEDULE:

• Day Shift | Monday - Friday

• 8:00am - 4:00pm

• 8:30am - 4:30pm

• 9:00am - 5:00pm

A DAY IN THE LIFE

• Take full ownership of guest requests and concerns, resolving issues promptly with sound judgment and attention to detail

• Follow up on all interactions to ensure complete guest satisfaction

• Coordinate with appropriate departments to efficiently resolve guest needs and service opportunities

• Track and manage guest correspondence, maintaining accurate and confidential records

• Identify trends in guest feedback and provide insights and recommendations to leadership

• Create personalized experiences by anticipating the needs of returning guests

• Maintain up-to-date knowledge of property offerings, services, and local attractions to assist guests effectively

• Collaborate with team members and departments to promote a positive, service-driven environment

THE IDEAL CANDIDATE:

• Holds a High School Diploma, GED, or equivalent

• Brings 2 years of prior relevant experience

• Demonstrates strong communication, writing, and analytical skills

• Stays detail-oriented, proactive, and solution-focused when addressing guest concerns

• Uses technology with ease to manage reports, systems, and communications

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Health & Compensation Protection benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10694-1

Are you ready to JOIN THE SHOW? Apply today!