Event Services Supervisor - MGM National Harbor

National Harbor, Maryland

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Event Services Supervisor, you'll lead the front-of-house experience and ensure exceptional guest service across all public and premium spaces. This hands-on leadership role is key to delivering seamless events and creating memorable experiences for thousands of guests.

The Day-to-day

• Lead, train, and manage part-time event staff including ushers, ticket takers, and supervisors.
• Oversee guest services operations across entrances, seating levels, premium areas, and elevators.
• Ensure smooth event execution by coordinating with Event Managers, clients, and internal teams.
• Respond to guest inquiries and resolve issues with professionalism and care.
• Maintain safety and service standards, making real-time decisions during events. Communicate to the Security Manager and direct report regarding issues that may require further attention.
• Collaborate with artists, agents, and producers to support successful event delivery.
• Supervise the Guest Services Desk and conduct operational planning meetings.
• Manage staffing schedules, event estimates, and departmental resources.
  
  

The Ideal Candidate

• Must be at least 21 years of age.
• High School Diploma, GED or equivalent.
• At least 2 years of prior relevant experience working in an arena environment working events, preferably sporting events, concerts, and game management and production.
  
  

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs, networking opportunities, and community involvement.
  
  

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10816-2

Pay Range

The pay range for this role is:

$46,000.00 - $63,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!