What are the responsibilities and job description for the Operations Supervisor position at MGL Logistics US?
The Operations Supervisor oversees day-to-day warehouse operations to ensure safe, efficient, and high-quality performance. This role is responsible for labor planning, task execution, performance monitoring, and team development while supporting customer service requirements and continuous improvement initiatives. The Supervisor leads employees, ensures compliance with safety and operational standards, and drives productivity through clear communication, coaching, and effective problem-solving.
Responsibilities
- Plan and schedule labor requirements to meet receiving and production goals while maintaining cost efficiency
- Conduct shift briefings to ensure clear communication of inbound priorities, safety expectations, and operational updates
- Assign and monitor tasks, ensuring timely completion and operational efficiency across receiving and warehouse activities
- Oversee inbound flow and order sequencing to support timely put away and minimize delays
- Hold team members accountable for proper receiving, inventory accuracy, and quality standards
- Track, analyze, and report departmental performance using key performance indicators (KPIs)
- Approve and manage labor hours in compliance with company policies, ensuring accurate payroll processing
- Provide ongoing coaching, feedback, and performance appraisals while handling disciplinary matters professionally
- Build strong relationships with customers by understanding and addressing service needs
- Maintain a clean, safe, and compliant work environment in accordance with health and safety regulations
- Drive continuous improvement initiatives to enhance efficiency, quality, and overall performance
- Take on additional responsibilities as needed
Experience
- 5 years distribution experience (3PL experience is a plus)
- 2 years of supervisory experience, preferably in a 3PL operations setting
Requirements
- Strong working knowledge of warehouse operations and leadership
- Strong proficiency in Microsoft Office and Warehouse Management Systems (WMS)
- Time management skills and the ability to delegate
- Excellent leadership and organizational skills
- Strong communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Outstanding customer service skills and leadership
- Able to conduct effective dock meetings with all warehouse personal & motivate staff
- Ability to train employees on new procedures
- Providing feedback on group and individual performance to management according to standard operating procedures
- Ability to provide constructive feedback
- Ability and desire to learn new methods and systems
- Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members
Key Competencies
- Customer-centric approach
- Leadership & team development
- Problem solving & decision making
- Adaptability & change management
- Strong communication skills
- Continuous improvement mindset
Education
- A bachelor’s degree in business management with a focus on logistics is preferred