What are the responsibilities and job description for the Loan Operations Supervisor position at Minster Bank?
WHY WORK FOR MINSTER BANK?
When choosing a bank partner, relationships matter. For over 100 years, Minster Bank has been helping individuals, families and businesses achieve their dreams by offering a variety of services. We encourage our employees to achieve their dreams by providing a family-friendly work environment that promotes growth, job satisfaction and teamwork.
JOB SUMMARY
The Loan Operations Supervisor is responsible for overseeing the daily activities within the loan operations department to ensure accurate processing, servicing, and maintenance of loan accounts. The Loan Operations Supervisor is responsible for supervising staff, monitoring workflows, ensuring compliance with regulatory requirements, and maintaining high standards of customer service and operational efficiency. The Loan Operations Supervisor helps resolve issues and provides internal support. Other responsibilities include:
- Responsible for the day-to-day management of loan operations which will result in accurate and compliant loan information.
- Ensures all department software and documents are compliant.
- Help establish loan input and processing procedures for all types of loans by working with the documentation software and our host accounting software.
- Supervise the loan operations personnel in accordance with the organization's policies and applicable laws to ensure proper staffing and training.
- Administers the loan operating software, document generation software, and online customer portal.
- Assist lenders, processors, underwriters with issues and concerns with software.
- Review loan packages for completeness of documents and compliance with bank policy, regulatory requirements and secondary market lending parameters.
- Maintain secondary market rate information by updating consumer rate sheets daily and updating logs.
- Responsible for the operational aspects of selling loans on the secondary market, which will allow the bank to offer loan products that can be provided by Minster Bank resulting in customer growth.
- Responsible for balancing and tracking various accounts, which will allow us to be compliant.
- Complete various loan reports to provide information which will help the loan department run efficiently.
KNOWLEDGE, SKILLS & ABILITIES
- Associate's degree (A.A.) or equivalent from two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Understand the operational procedures for his/her position and how they affect or relate to other departments within the bank.
- Have an operational knowledge of specific compliance regulations and laws that affect his/her position.
- Must have a strong understanding of the core system and loan operation system and understand the relation between the two.
JOB TYPE: Full-Time, Non-Exempt, 40 hours per week
WORK LOCATION: In person
SCHEDULE: Day shift Monday through Friday with some additional hours if needed
Minster Bank is an equal opportunity employer.