Patient Records & Intake Representative

MFM Health, a growing and innovative private medical practice, is seeking a detail-oriented and patient-focused Patient Records & Intake Representative to join our team full-time at our Danvers location. This key role ensures accurate patient record management, smooth intake processes, and exceptional first impressions for our patients.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.
  
  

Responsibilities:

• Greet and register patients with professionalism and compassion
• Collect, verify, and enter patient demographic, insurance, and medical information into the EMR system
• Manage incoming and outgoing medical records, ensuring accuracy, confidentiality, and compliance with HIPAA
• Process medical record requests from patients, providers, and third parties
• Support providers and clinical staff with accurate documentation and timely updates to patient charts
• Handle patient inquiries in person, by phone, or electronically with efficiency and care
• Collaborate with the front desk, clinical teams, and billing staff to ensure smooth workflows
• Perform other administrative and intake duties as assigned
  
  

Pay: $19 to $24 per hour

Qualifications:

• High school diploma or equivalent required; associate’s degree preferred
• Previous medical office experience strongly preferred
• EMR experience preferred (Epic, Athena, eClinicalWorks, or similar systems)
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Commitment to patient confidentiality and HIPAA compliance
  
  

What We Offer:

• Competitive compensation and benefits package
• Health, dental, and vision insurance
• Paid time off and 401(k) with employer match
• Professional growth opportunities in a supportive, team-based environment
• The chance to be part of a practice whose mission is to Make Lives Meaningfully Better
  
  

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!

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