After Sales Technical Administrator

Job Description – After Sales Technical Administrator Supervisory Responsibilities: N/A Job Duties: Verify vehicle is within the warranty period before approving any warranty claims. Confirm that the repair aligns with our warranty guidelines and should be approved for warranty. Work with the service manager and service writer to get the vehicle into the schedule and dispatch a technician. Determine if the repair should be done by an MB technician or if the repair should be completed by the customer and billed back to MB. Review all warranty bills to confirm that the customer is charging for an appropriate number of hours. Coordinate part orders and delivery to ensure parts are onsite when the technician arrives. Work with the various departments to ensure we are providing the best possible experience to the customer. Pull data from our engineering software and generate parts manuals for customers. Coordinate with a third-party printing company to get manuals printed. Ship manuals to the end customer and keep track of the production schedule so manuals are being shipped on time. Maintain accurate records of both warranty claims and technical publication status. Knowledge/Skills/Abilities: Technical knowledge. Excellent communication and interpersonal skills. Patience and professionalism when dealing with customers. Excellent problem-solving and communication skills. Ability to learn new software and work within them. Knowledge of Microsoft excel. Education/Experience Requirements: 2-year degree in relevant studies or proven experience in after-sales service or a service-related field. Benefits 401K with Company Match Health, Vision & Dental Insurance Life & Disability Insurance Flexible Spending Account Paid Time Off (PTO) Program Paid Holidays Reimbursement for Select Personal Protective Equipment (PPE)