What are the responsibilities and job description for the Installation and Customer Service Coordinator position at Meubles Foliot - Foliot Furniture?
Join Our Team at Foliot Furniture!
At Foliot Furniture, we’re more than just a leading manufacturer—we’re a team of innovators, problem-solvers, and hard workers. We are an international company with 3 locations (Saint-Jérôme, Las Vegas and Mirabel). Known for our commitment to quality, efficiency, and sustainability, we take pride in designing and building exceptional furniture while fostering a workplace where employees thrive.
We are currently looking for a Representative – After-Sales Service to join our team. Reporting to the Installation Manager, you will play a key role in supervising installation teams and coordinating furniture installations in hotels and student residences across Canada and the United States. You will also be responsible for handling service calls at client sites, ensuring that projects are completed according to client specifications and company standards.
What You’ll Do
- Supervise movers and installers directly on-site at client locations.
- Coordinate overall furniture installation in student residences and hotels in Canada and the U.S., according to client specifications.
- Travel to client sites to address after-sales service calls.
- Plan and assess sales-related needs for each installation.
- Organize logistics resources and staffing for installation projects.
- Install and assemble one or two “model rooms” in hotel projects.
- Represent the company at client sites and ensure installations meet established standards.
What You Bring
- Strong leadership skills with the ability to manage and motivate teams.
- Excellent problem-solving, decision-making, and analytical skills.
- A hands-on, resourceful, and autonomous approach.
- Strong stress management and ability to work under tight deadlines.
- Professionalism, integrity, and a client-oriented mindset.
- Excellent interpersonal and communication skills to collaborate with both teams and clients.
- Flexibility and adaptability in a fast-paced, ever-changing environment.
Requirements
- College diploma (DEC) or equivalent experience.
- Essential bilingualism (spoken and written French and English).
- Knowledge of furniture assembly and carpentry.
- Valid Canadian driver’s license and passport.
- Must be at least 21 years old to be eligible for vehicle rentals abroad.
- Availability for a variable work schedule, including weekdays and weekends, depending on installation needs.
Why Join Foliot?
- Be Part of Something Bigger: Join a collaborative, inclusive team that values innovation, teamwork, and excellence in everything we do.
- Work with the Best: Gain hands-on experience with state-of-the-art technology in a modern, high-tech facility.
- Grow & Advance: Take advantage of career development programs, training, and mentorship designed to help you reach your full potential.
- Make an Impact: Work for a company that’s committed to sustainability, safety, and employee success—because we believe our people are our greatest asset.
- Earn What You Deserve: Enjoy a competitive salary and comprehensive benefits package that supports your well-being.
Ready to take the next step? Apply today and become part of the Foliot Furniture team!