What are the responsibilities and job description for the Senior Field Service Technician position at METTLER TOLEDO?
Our Opening and Your Responsibilities
The Senior Field Service Technician is responsible for independently installing, calibrating, maintaining, troubleshooting, and repairing industrial weighing and specialized equipment. This role supports complex systems that may include scale terminals, printers, software, computers, networks, PLCs, checkweighers, dimensioning equipment, and weigh-in-motion systems. The technician works directly with customers, sales teams, contractors, and other technicians to resolve issues, complete projects, and ensure equipment operates safely and reliably.
Must be willing to attain and maintain a Class B CDL.
Essential Duties and Responsibilities
- Perform advanced troubleshooting, repairs, installations, calibrations, and preventative maintenance on industrial weighing equipment
- Diagnose communication issues between weighing equipment, computers, networks, printers, and programmable logic controllers (PLCs)
- Configure and support scale terminals, proprietary software, printer templates, and integrated customer systems
- Assist with specialized equipment projects, including weigh-in-motion systems, dimensioning equipment, checkweighers, tank scales, hoppers, and heavy-duty weighing systems
- Lead or support customer projects and coordinate with sales teams, contractors, technicians, and other stakeholders
- Provide professional technical support to customers and assist other technicians with troubleshooting when needed
- Maintain accurate service records, daily documentation, timekeeping, inventory, and required state or county Weights & Measures paperwork
- Meet customer uptime, productivity, quality, safety, and service performance expectations
- Maintain company vehicles, tools, and equipment in accordance with company policies
- Participate in an on-call rotation and support service sales by identifying and submitting customer opportunities
- Collaborate with internal teams and external customers to promote a professional, responsive, and solutions-focused service experience
What You Need to Succeed
- Valid driver's license and ability to meet company fleet and driving requirements
- High school diploma/GED required; associate degree, technical certification, or equivalent education preferred
- 5 years of progressive experience in field service, electro-mechanical repair, industrial weighing, instrumentation, or a related technical field
- Demonstrated success in customer-facing or commercial field service environments, including independent work at customer sites
- Advanced knowledge of electrical and mechanical systems, troubleshooting methods, PC networking, software configuration, and equipment integration
- Ability to diagnose and resolve complex technical issues with minimal supervision and provide guidance to less-experienced technicians
- Ability to obtain and maintain all required Weights and Measures licenses and certifications
- Proficiency with Microsoft Office and the ability to use proprietary service, diagnostic, and reporting systems
- Ability to communicate effectively with customers, sales teams, contractors, and internal stakeholders
- Willingness and ability to travel overnight approximately 10% of the time, with travel potentially increasing to 25% based on business needs
- Ability to work overtime, averaging 10-15% and potentially up to 25% as required
- Must reside within the assigned service territory
- Ability to work safely in environments involving chemicals, solvents, machinery, vehicle traffic, dust, dirt, cold temperatures, and fumes
- Ability to use required personal protective equipment and comply with all safety policies; this safety-sensitive position is subject to drug testing
- Ability to frequently lift up to 50 pounds and occasionally handle heavier loads, including carrying, pushing, and pulling
- Ability to routinely crouch, stoop, kneel, bend, and perform other physical activities required for safe and effective field service work
Our Offer to You
- A company car with paid insurance for your work use
- All tools and equipment needed to perform the job and a clothing allowance
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.