What are the responsibilities and job description for the Scheduling Analyst - Dispatcher position at METTLER TOLEDO?
Our Opening and Your Responsibilities
Summary:
The dispatcher is responsible for organizing the daily activities of Field Service Technicians in a manner that ensures 100% completion of known and unknown work. The dispatcher must ensure any service level agreements with METTLER TOLEDO are fulfilled, that Field Service Technicians are fully utilized, and that the revenue and productivity goals of the organization are met. The incumbent will be primarily responsible to schedule and route technicians in accordance with the schedule for all known work, the customers' priorities, workload demands and the availability of materials from applicable sources to maximize efficiency.
Essential Duties and Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Dispatching calls
- Organize the activities of Field Service Technicians to ensure goals and service levels are met.
- Complies with and ensures compliance to established dispatch process, procedures and policies.
- Analyze and plan work schedules to minimize distances traveled by the field work force.
- Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes.
- Work with designees on procurement of parts and materials in a manner that ensures required material is delivered to the worksite in accordance with customers' service level agreements.
- Monitor open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing.
- Interface with internal and external customers to provide exceptional customer service.
- Waiting to Engage Weekend Rotation
- All other duties as assigned.
What You Need to Succeed
Experience:
- Experience in a field service or small business environment or similar industry experience a plus.
- Dispatching calls daily
- Significant experience with ERP and/or CRM systems is a plus, with an emphasis on sales/service logistics.
- Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
- Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. Decision making authority includes (but is not restricted to); direction of Field Service Technicians daily activities through efficient scheduling and route planning, when to involve other departments and teams, when to involve service management in the resolution of customer issues.
- Work diligently and professionally in the pursuit of department and company goals.
- Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
- Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
- Must be a "self-starter" who will identify problems and initiate corrective actions without specific direction from supervisor.
- Ability to prioritize multiple, conflicting tasks.
- Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
- Excellent problem-solving skills.
- Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
- Be able to interface with other departments and teams in a professional and cooperative manner
- Be able to display a structured focus yet demonstrate agility and change direction as needed.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
Education:
- Associate's degree in a business or technical field, with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.