What are the responsibilities and job description for the Field Service Technician position at METTLER TOLEDO?
Our Opening and Your Responsibilities
The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices. What you will do
- Satisfy all Safety Requirements for both MT-PI and Customer Sites
- Attend tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; Become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Maintain company supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct
- Other duties and tasks as assigned
What You Need to Succeed
- High school diploma or GED required, associate degree in Electronics or Engineering Technology, or equivalent work experience, preferred.
- Excellent problem-solving and conflict management skills; knows when and how to seek assistance.
- Strong customer service focus and outstanding verbal and written communication skills.
- Able to work cooperatively with other departments and teams, maintain a structured focus, and adapt quickly to changing priorities.
- Proficient with all types of hand tools and digital test equipment.
- Working knowledge of mechanics, electronics, conveyor systems, AC/DC electrical distribution systems, and Windows operating systems.
- Able to read and interpret blueprints and schematics.
- Experience working under tight time constraints.
- Constant work around moving mechanical parts in hot, cold, humid, and noisy environments.
- Occasional work in damp/wet areas (including meat and dairy plants) with possible exposure to allergens (e.g., peanuts) and explosive atmospheres.
- Ability to operate large industrial machinery and mechanical/electrical tools.
- Ability to frequently lift and move tools and equipment up to 75 pounds.
- Frequent standing, walking, stooping, kneeling, crouching, crawling, and positioning self in tight or dark spaces to service machinery.
- Ability to operate a motor vehicle, drive long distances, and sit for extended periods during car or air travel.
- Willing to work early mornings, late nights, occasional 10 hour days, and overtime as business needs require.
- 100% U.S. travel with occasional international travel; frequent overnight stays required.
- Valid driver's license required.
- Must possess or be able to obtain and maintain a valid passport.
This position is considered safety sensitive and is subject to drug testing as permitted by law.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.