What are the responsibilities and job description for the Distributor Inside Sales Specialist position at METTLER TOLEDO?
Our Opening and Your Responsibilities
We are hiring a Distributor Inside Sales Specialist for our Columbus, Ohio location. This role supports Area Distribution Managers and the Industrial Distribution Channel by managing opportunity assignments, nurturing leads, and following up to drive sales effectiveness. The Specialist will also assist with reducing lead escalations, resolving delivery and quality issues, and identifying opportunities to improve account penetration.
Essential Duties and Responsibilities
- Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
- Accurately and quickly, provide assistance in obtaining quotes for products, services, and solutions for Distributors as support is needed.
- Must establish and maintain an open, professional and efficient means of communication with all internal and external customers
- Must establish and maintain an attitude of quickly responding to internal and external customers' needs
- Must work collaboratively and cooperatively within the department and with other teams to meet operational and sales target goals
- Act as the primary point of contact to manage and support an identified group smaller Distributors.
- Collect information from Distributors monthly related to lead follow up, quoted projects, updates for monthly opportunity tracking on Pulse Reports
- Managing and updating the Distributor open lead report.
- Responsible for Distributor sales lead management in SAP CRM, which includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity, if required, and capturing and maintaining the customer data and requirements in the CRM database.
- Assist Distributors with issues related to Sales Orders, including improving delivery dates, pre sales order support to obtain actual delivery dates, and return requests
- Manage Distributor lead pipeline including sending and monitoring of monthly leads report, tracking open leads in SAP, and reassigning leads as needed.
- Other duties may be assigned.
What You Need to Succeed
- A Bachelor's Degree or equivalent combination of education and related experience in sales, sales support or other related experience
- At least 2-3 years in sales, customer service and/or marketing experience
- Inbound or outbound call center experience or worked in a sales development role before is a plus
- Working knowledge of all Microsoft Office programs with particular proficiency in Excel
- In-depth knowledge of all internal applications related to product and/or service sales and marketing, including but not limited to SAP CRM and ECC
- Time management and multi-tasking skills; ability to handle a complex and highly communicative environment
- Ability to work effectively with other Sales and Support team members, including those other BAs, in a highly variable and often stressful environment is required
- Dynamic skills to work with our marketing, operations, order management, field, and management teams.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.