Global Product Manager - Service and Sensors

About Mettler Toledo

METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement.  We use innovative technologies with high performance customer-focused products, balancing agility with decades of analytics experience. Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical/biotech, power generation and microelectronics industries, involving a broad spectrum of precise analytical technologies. We are part of Mettler-Toledo, a global manufacturer of precision instrumentation.

Our Opening and Your Responsibilities

As our Global Product Manager, you will manage the Service product portfolio roadmap, including documentation, support materials, promotion, and training needs. The ideal candidate will identify opportunities to deliver service to meet customer needs more efficiently, while building internal eservice competence. You will be the principal marketing participant with the Global Service team within Mettler Toledo, identifying gaps in our service offerings and standardizing to global service templates and processes. You will develop and implement marketing plans to build market awareness and adoption of our service offerings by customers across all industries. Working with the Thornton Application Engineering and Training team, you will define training opportunities to build internal service competence across the Mettler Toledo organization for our products. The ideal candidate will also manage additional assigned Thornton sensors to expand company presence and process analytics growth worldwide. Focus will be on Flow, Turbidity, pH, Dissolved Oxygen, and Dissolved Ozone. You will manage documentation, promotion, and maintenance of product lines. You will work with strategic suppliers where necessary to source products and support new product implementation, and you will develop and implement marketing plans for product introduction, and technical sales training and tradeshow support for in-person and virtual settings. Essential Duties and Responsibilities: 

• Identifying opportunities to modify or enhance our service offerings to better support customers, while developing and executing plans to deliver those enhancements. 
• Communicating information to facilitate service sales growth activities, including monitoring customer satisfaction and ensuring that the products, services, and information are meeting the markets needs and taking corrective action to address deficiencies. 
• Working with local and global R&D teams, developing tools to deliver service documents and capabilities to service teams globally. 
• Defining service training requirements and structure to ensure competence in service teams. 
• Developing tools and processes to enhance service attachment at point of sale and contract extensions, to deliver better user experience. 
• Providing full product lifecycle support of the Thornton sensors portfolio, including yearly sales forecasts and pricing updates, quality evaluations, strategic initiatives, and obsolescence updates. 
• Preparing marketing deliverables to support sales and lead generations activities, including application notes, technical bulletins, competitive analyses, datasheets, whitepapers, training videos, and troubleshooting guides. 
• Conducting product and application training for channel partners, sales reps, internal personnel, and customers.
  

What You Need to Succeed

• Minimum of a bachelor's degree required, however the field of study is flexible. 
• At least 2-5 years of product management experience, ideally with analytical instruments in applications and service. 
• Working understanding of water treatment technologies and the demands on industrial water systems is preferred. 
• Ability to take ownership and present ideas in new product development, applications, and product performance issues to various teams, departments, and levels of management. 
• Skilled in writing white papers, datasheets, and speaking in public to a technical audience. 
• Ability to travel globally up to 30%.
  

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
• Tuition reimbursement, educational matching gift program, perks and discounts 
• Parental and caregiver leave programs 
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
• Global market strength and worldwide leadership in precision instrumentation 
• A brand name that is identified worldwide with precision, quality, and innovation 
• Thousands of patents, design and innovation awards across the Mettler Toledo 
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.